Why are they in business they never answer or they hang up ??

GetHuman2147774's customer service issue with Direct Express from February 2019

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Help with my Direct Express issue
GetHuman2147774's next move: talk to Direct Express again when they open.
Direct Express's call center is closed now. We will send GetHuman2147774 a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman2147774's own words
Get payment stopped and returned ... There was a payment made that shouldn't of been my homecare worker made a mistake so i been trying to get everything done to get it back since the day it was made to the company and i have been hung up on and put on hold some long that it kicks me off or i get need to call back i been trying day and night since the *st of this month now its the *th so why cant i get this issue taking care of when being put on hold from customer service numbers for almost hour and then disconnected multiple times a day after they take all my info from me
Because lady wouldn't listen to me and said transferred me but ** mins over and over just to be hung up on * days of this ****
Want them to stop payment and return so i can switch them
**yrs
Tried everything i can do nothing back
I have an issue with Direct Express too
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Direct Express

Direct express customer service
Customer service issue
Reported by GetHuman2147774
Feb 6th, 2019 - 3 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 5 customers so far
Similar issue to 6556 others
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Last 4 of SSN
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Timeline
GetHuman2147774 started working on this issue
Feb 6th 5:32pm
GetHuman2147774 shared this issue with others over email
Feb 6th 5:33pm
GetHuman2147774 shared this issue with your circles on Google+
Feb 6th 5:37pm