Before contacting them, items GetHuman2145995 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman2145995's own words
Dear sir my name is Ronald Heath the last four digits of my card is **** I have been trying to reach you by phone several times a day sense Saturday I have two charges on my account that I need the phone numbers for so I can call them and request a refund these charges are not authorized they are both to the same company *charge is for **.** on February *nd the other charge is for **.** also on February *nd I do not know why it is so hard to get ahold of customer support by phone. I have tried all hours of the day and I even called in the middle of the night at *:** in the morning but to no avail all I get is a recording saying you're in high peak time to try at another time and then it hangs up. Please send me the details ASAP I would really appreciate it thank you very much.
GetHuman2145995 did not yet indicate what Direct Express should do to make this right.
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