Verizon wireless charges my direct express debit card and I did not authorize the charg...

GetHuman-glynnfab's customer service issue with Direct Express from December 2018

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-glynnfab's own words
Verizon wireless charges my direct express debit card and I did not authorize the charge. The charge is pending with the debit card but direct express says they can do nothing. They told me to call Verizon wireless and gave me their number. I called Verizon wireless and they said they could do nothing because I did t have an account with them and I needed to have direct express take care of it. Direct express needs to cancel the pending payment and make my money available to me!
GetHuman-glynnfab did not yet indicate what Direct Express should do to make this right.
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Direct Express

Customer service issue
Reported by GetHuman-glynnfab
Dec 3rd, 2018 - a mon ago
I have an issue with Direct Express too
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Seen by 2 customers so far
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Timeline
GetHuman-glynnfab started working on this issue
Dec 3rd, 2018 7:47pm