I had someone take my card and was told they would give it back but they have yet to do...

GetHuman-francolv's customer service issue with Direct Express from November 2018

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The issue in GetHuman-francolv's own words
I had someone take my card and was told they would give it back but they have yet to do so. So therefore last night i called them to ask if i can either do just a suspend on the card until i got it back or if i can just get money out without the card with a teller at a bank but they informed me that i need my card to get cash from a teller which i cant do seeing as i do not have it. So i really need cash to pay some bills that are due today can you guys please assist me with a way to get some cash from my check right now while i wait for my new card because it does not get in until tues but i really need cash now.
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Direct Express

Customer service issue
Reported by GetHuman-francolv
Nov 30th, 2018 - 6 mons ago
I have an issue with Direct Express too
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Seen by 2 customers so far
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Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman-francolv started working on this issue
Nov 30th, 2018 7:17pm