Hi .I got a phone threw Boost mobile in Ammon Idaho .paid **.** for phone in August. Th...
GetHuman1334182's customer service issue with Direct Express from October 2018
4 views | 2030 similar | 0 following
Help with my Direct Express issue
First: share to improve GetHuman1334182's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1334182 got the right customer help using our suggestion.
Before contacting them, items GetHuman1334182 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1334182's own words
Hi .I got a phone threw Boost mobile in Ammon Idaho .paid **.** for phone in August. Then I had shoulder surgery September *th .husband dropped phone in water. So having insurance for *.** a month I went to store. And the guy working says they dont take cash for the deductible. He ran my direct Express card and says it didnt work so I borrowed the **.** from a friend who was with me . So we went to walmart to put the **.** on a net spend card .then when we got to boost mobile I had lost the card .so I went home and looked well I had takin the sim card and Sd card out of phone and I tried them and phone worked so I didnt need a new one .I got looking at my transactions on my direct Express app.on phone and theres a charge for **.** to Boost mobile it's a card purchase. I called them they said they see nothing in thier paper trail .So I call direct Express and they were gonna send me the dispute forms ( haven't received them yet ) I've emailed boost I've called them they see nothing .so I had my friend take a picture of the direct Express transactions on my phone and sent it to them thier emails are always the same telling me we'll contact u in ** hours well I've gottin a few calls one lady said u are being recorded so I told her the same she said they cant be recorded .another lady wanted my debit card * .I told her no I took card off auto pay also .the money shows it's been taking out .thier not very smart people who work there .I want to press charges .cause they stole my money . It's an ammon Idaho store the only one here in town. There has to be a paper trail *direct Express sees it too **.** .what can I do ? I need my money now
GetHuman1334182 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman1334182 fixed the problem
We are waiting for GetHuman1334182 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Direct Express customer problems.
Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!