MY IDENTITY WAS STOLEN! I HAVE TO LOGON TO MY DIRECT ACCOUNT AND I CAN'T. I SENT THE D...

GetHuman-sassnanc's customer service issue with Direct Express from August 2018

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The issue in GetHuman-sassnanc's own words
MY IDENTITY WAS STOLEN! I HAVE TO LOGON TO MY DIRECT ACCOUNT AND I CAN'T. I SENT THE DISPUTE OVERNIGHT MAIL, BUT I'M NOT SURE IF IT WAS THE RIGHT ADDRESS TOO! THIS WOMAN HAS BEEN STEALING PEOPLES IDENTIES FOR A LONG TIME. THIS PARTICULAR ISSUE IS A FEDERAL FELONY AND THE SOONER I CAN FIND MY STATEMENTS AND GET THE CORRECT ADDRESS TO INSURE THEY GET THERE OVERNIGHT, I WILL NOT BE ABLE TO SLEEP. CAN YOU PLEASE HELP ME WITH THIS?
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Direct Express

Customer service issue
Reported by GetHuman-sassnanc
Aug 12th, 2018 - 7 mons ago
I have an issue with Direct Express too
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GetHuman-sassnanc started working on this issue
Aug 12th, 2018 6:48am