My x armenka jefferson( pooh) is taking my disabilty check.She has a male saying he is me Thomas Rooke and im doing with out money for living . are food please help me with this issue are it will happen in September.She has all My ID and will not return them. Police will not help me

GetHuman977193's customer service issue with Direct Express from August 2018

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The issue in GetHuman977193's own words
Get help with my bank account. ... My name Thomas Rooke. My x keeps calling my card and cancelling it. Then sends money to money graham. Which she has a male pick up w* my ID. The direct express allows this. I can not close this account because no ID to open another one. But she has all my info to do it again next month .Direct express will not give me a new account. So my problem is not going away. I have to wait for my money until sep-**. I have not had a check since july.. So please help me get september money. By stopping her from cancelling my dept card. My new card no is***************** i just recieved in mail. For next tranction in sep. Please do not let any one stop this card. It is my only way to recieve my disabilty money. Thank u thomas rooke contact me at this email please. Phone ********** are carolynrandall**@gmail..
Im doing with out food are money to live on. Sleeping on street cause cant pay rent. I have been a customer since ****. I expect the bank to help with getting my account secure. So this don't happen again in september.
Get my money back issuse is not fixed as of *-**-****
**** ...secure my account and return my August check
Called bank many times no result. Went to walmart. She had already pick it up with my ID. Made police report. Went to local social security. Office.
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Direct Express

Get my account at direct express secure. So i get my disabilty check in september not her.
Customer service issue
Reported by GetHuman977193
Aug 10th, 2018 - a yr ago
I have an issue with Direct Express too
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GetHuman977193 started working on this issue
Aug 10th, 2018 9:55pm
GetHuman977193 indicated the issue is not fixed yet.
Aug 10th, 2018 9:56pm