I don't understand that because my car has been blocked and they've taken the money off...

GetHuman-standsws's customer service issue with Direct Express from June 2018

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The issue in GetHuman-standsws's own words
I don't understand that because my car has been blocked and they've taken the money off of my card to go to MoneyGram to give me a reference number when I get there I get a live operator they transfer me right back to the same place I was at which is Direct Express and then I get hung up on that is not resolving a solution can somebody please help me this is unfair and unrealistic to put me back on hold and then get hung up on due to call volume right back at the same place which is Direct Express I don't understand can someone explain
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Direct Express

Customer service issue
Reported by GetHuman-standsws
Jun 29th, 2018 - a yr ago
I have an issue with Direct Express too
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Seen by 1 customer so far
Similar issue to 805 others
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Timeline
GetHuman-standsws started working on this issue
Jun 29th, 2018 6:31pm