I need to get ahold of customer service to stop payment on one matter and investigate this fraudulent purchase that was not authorized by me before they take more money from me. Everytime I call they hang up,they tell me I've maxed out on calls call at a later time. it's frustrating I will be checking into a different debit card from somewhere else

GetHuman741803's customer service issue with Direct Express from June 2018

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Direct Express's call center is closed now. We will send GetHuman741803 a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman741803's own words
I have a card purchase on my card that I didn't authorize. It is from Ebookl.cc for **.** an international fee *.** looks like from the same place. I see back on May **,**** that same international fee was listed. I have no knowledge of this transaction. I would like a stop payment and investigation on this matter.
GetHuman741803 did not yet indicate what Direct Express should do to make this right.
I've called and called I e-mailed the one place about the hemp oil, I've been doing research on who what when where and why to get this resolved
I have an issue with Direct Express too
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Direct Express

Customer service issue
Reported by GetHuman741803
Jun 2nd, 2018 - 2y ago
I have an issue with Direct Express too
Fixed
Seen by 12 customers so far
Similar issue to 88 others
0 customers following this
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman741803 started working on this issue
Jun 2nd, 2018 10:14am
GetHuman741803 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:27pm
GetHuman741803 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:31pm
GetHuman741803 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:44pm
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Jun 3rd, 2018 12:47pm
GetHuman741803 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:48pm
GetHuman741803 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:48pm
GetHuman741803 indicated the issue is not fixed yet.
Jun 3rd, 2018 12:54pm