I am having problems signing onto Direct Express website. It does not accept my p*** co...

GetHuman-pmcdear's customer service issue with Direct Express from June 2018

Help with my Direct Express issue
I am having problems signing onto Direct Express website. It does not accept my p*** code and when I ask to reset the e-mail is sent to my old e mail which is no longer in service. I would like to have my p*** code reset and the link sent to *****@***.com which is a good e-mail.
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Customer service issue
Reported by GetHuman-pmcdear
Jun 1st, 2018 - a mon ago
I have an issue with Direct Express too
Fixed
Seen by 9 customers so far
Similar issue to 343 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-pmcdear started working on this issue
Jun 1st 6:49pm
GetHuman-pmcdear indicated the issue is not fixed yet.
Jun 1st 11:25pm