Please help me. My direct Express card was stolen mid day March **th. ****. The person...

GetHuman-rayramch's Lost card issue with Direct Express from April 2018

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Help with my Direct Express issue
Before contacting them, items GetHuman-rayramch may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
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The issue and preferred resolution, in GetHuman-rayramch's own words:
Please help me. My direct Express card was stolen mid day March **th. ****. The person that took the card took it with social security card green card and Direct Express Card in one plastic bag. And pin numbers. This person had complete access. They were able to go in with my information and change it the pin. When I try to login to my account to check balance everything I've been changed I am locked out. There's a lot of money at stake pending Etc and I'm completely locked out of knowing if it has been posted or not. The p***word is not **** which is my birthday. Dumb idea lesson learned. Once they did that cuz you know I would have to know the new information in order to access. I'm asking you to please cancel my debit card it's so new it's only maybe three weeks Max replaced in my hand. Also I don't have a written copy of the actual card number. But Reynold Ramcharan is the exact Legal spelling. I'm afraid they changed it might have routed money or payments to another account. There has been charges filed. The lead officer name is Young ****. Case number **-******. Please help me! Please help me not lose the only thing I have before its gone. I'm I was born *** feb *nd. In Trinidad and Tobago. Sancharee Ramcharan Mothers maidon name. Things only I know *. I filed and was approved for disability while I was living in VIRGINIA least * going on * yrs ago. *.Past pins starting with the most recent ****.****, . I've not been getting pay for * month. Totayaling ****.** that's supposed to be within the next * weeks. Most recent address on file. **** south Yates st Denver CO, *****. *** Urban court.,Lakewood Colorado apt number Ph*. *****. **** Sims at Armada Colorado. And last totalling * addresses since Moving to Colorado * years ago.****** east **th ave,Aurora CO*I can't remember zip. * recent jobs all in Colorado. *.Mainspring temp agency.*. Metric property group.*. Pinnacle realty.*. Acute property management. Me n m* friend seriously had none. Please* help .
I trust that Direct Express will make this right and come up with a resolution that is fair.
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Direct Express

Lost card issue
Reported by GetHuman-rayramch
Apr 29th, 2018 - 3 mons ago
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GetHuman-rayramch started working on this issue
Apr 29th 7:40am