Being over billed for services that were to be free of charge. When contacted customer...

GetHuman-duchs's customer service issue with DirecTV from February 2019

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The issue in GetHuman-duchs's own words
Being over billed for services that were to be free of charge. When contacted customer service was transferred over to tech support. Was on the phone with tech David for *.** hrs.. * Requested updated bill was told at first to be emailed*mailed out but then was denied.Was told to pay what I normally would pay and updated bill to be sent out in next billing cycle.* Was indicted to me that I did not pay my bill the month before....ahhh don't you know I had the date, amount and confirmation number available. Was also sent link to "how to read bill." Maybe it's me but being in the health care field I would never treat my clients with the customer service I received. * I will pay my usual monthly amount...if my credit is damaged due to DirecTV error....well we will see what happens. Sad since AT&T took over DirecTV the service has declined greatly.
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Customer service issue
Reported by GetHuman-duchs
Feb 17th, 2019 - 8 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
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GetHuman-duchs started working on this issue
Feb 17th 2:42pm