DirecTV Customer Service Issues

I recently discussed my billing issue with Lexie regarding unused direct tv equipment. Despite returning the equipment in November [redacted], I received a call today demanding payment for it. This is frustrating considering the years of overpayment for unused services. I have the FedEx receipt and require prompt resolution or I may need to cancel my account. Please provide an email address for me to send a copy of the receipt for clarification.

We have been experiencing ongoing issues with our second TV. Despite two service visits, the problem persists. Currently, the TV screen goes blank with a "no connection" message, which is frustrating. I've tried resetting multiple times to no avail. When I called to schedule another service appointment, the representative, Ron, was very unhelpful and mentioned a $99 charge and a week wait time. We have had poor service with this TV since opening our account in July. I'm currently at work and unable to troubleshoot further. Could we please have prompt assistance without the $99 fee and a week's wait? We rely on this service and I am genuinely frustrated, especially after the interaction with Ron. Thank you. Michael Passot, Account #[redacted]5

I have been struggling for two nights to merge my bills - my previous AT&T wireless account with my new Direct TV service. Last night, I spent an hour and 40 minutes on the phone, only to be told there was a glitch and that I would be contacted today. Today's call informed me the issue couldn't be fixed, suggesting I open a new account, which I declined. After two more hours on the phone and being transferred around without a solution, I felt extremely frustrated. The customer service was lacking, as I spoke to 8-10 representatives and no one could assist me or connect me to a supervisor. This experience has been so disappointing that I am considering returning to FIOS. After almost four hours on calls spanning two nights, I have yet to receive a combined bill. This situation is unacceptable. Please resolve this or you will lose me as a customer.

I was a DirecTV customer for 13 years, but I had to leave due to high bills. I returned a couple of years ago with the assurance that my bill would be around $50. However, this month I was surprised to receive a bill for $84 despite assurances from a representative on December 10 that it would be taken care of. After a frustrating half-hour call with someone in the Philippines last week, I finally spoke to a New Mexico supervisor named McKenna today. She offered a $40 discount, but couldn't provide the final amount with taxes included. I forgot to discuss this month's bill amidst automated questions, and I feel hesitant to call back about it. Could a supervisor please reach out to me at [redacted]?

I encountered a frustrating situation last week. Initially, the internet technician was prompt and provided excellent service during the installation. However, there was a discrepancy with the cable installation appointment. Despite someone being home all day as scheduled between 1-6 pm, the technician claimed no one was home and suggested a reschedule without leaving a message. After contacting customer service, I was informed to reschedule for the same day, but no one arrived. Reviewing the security footage revealed the technician went to the wrong address despite clear markings on my property. I have yet to receive a proper response to texts and emails requesting a Saturday installation appointment. I am withholding payment for the internet service until the cable is successfully connected.

I have had ongoing issues since purchasing your system years ago. Initially, I faced reception problems where the TV would go blank during sunny weather or after a storm located miles away. Despite multiple repair attempts, the dish continued to be misdirected. Various repairmen had contradicting diagnoses, resulting in missed TV hours due to misaligned equipment. I believe a crucial nut, bolt, or screw might have been missing, leading to the persistent issues. I kindly request one year of complimentary service to make up for the countless hours lost dealing with these ongoing problems. Sincerely, M.J. Lagies

To Whomever IT May Concern, I recently contacted the 1-[redacted] number, and the representative I spoke with was named CJ. I am inquiring about the recent $15.00 increase in my bill without any explanation. Despite not making any additional changes, CJ went back to previous bills. I only wanted to know why this particular bill went up. A few months back, an extra package was mistakenly added for more than the promised $1 increase, which we promptly cancelled. Consequently, we lost our $50 loyal customer credit. We also tried Hallmark Movies and Mysteries briefly before cancelling, yet now we see a $15 increase with no clarification. The call ended abruptly when I asked for clarification, which I found disappointing. I hope to understand the reason behind the sudden price hike. Thank you, Rebecca Y. Travis Y.

I had a service appointment scheduled with DirectTV to transfer to my new home on 12/22/18 between 8am-12pm. Despite receiving a confirmation call the night before and an email the morning of, no technician arrived. After contacting DirectTV, I was given a new 4-hour window for that day, but once again, no one showed up. My rescheduled appointment for 12/27/18 between 8am-12pm also resulted in a no-show. I spent over 30 minutes on the phone with multiple representatives, facing delays and unhelpful responses. As a busy attorney, I cannot afford this level of service. I demand immediate resolution, credit for the lost service, prompt transfer of service to my new home, an apology, and assurance that this poor treatment won't continue.

1. In October, services were added to my account without my permission. I do not require them and did not ask for them. 2. Upon receiving the late November bill, I contacted customer service to have the services removed as promised. 3. Despite the assurance, the services were not removed in the November statement. I called customer service again for removal. 4. During the call, I was informed they would be removed soon and I should receive pro-rated credits. 5. My December statement still shows charges for the unauthorized services with no changes. 6. DIRECT TV added services I did not request, charged me for them, and provided false information when contacted. 7. I am seeking assistance from Direct TV to resolve this issue promptly.

Dear DirecTV, I have now updated my mailing address to: [redacted] E Suwanee St Fitzgerald, GA [redacted] I would like to keep my account open and intended to pay it off to possibly suspend it until we settle into a new permanent residence. If returning the equipment is necessary, I am willing to do so. Please send the shipping labels to my new address. Tonya Clemmons Account # [redacted]2 Phone: [redacted]

I am encountering Directv Error code [redacted] on my H24/[redacted] receiver. Despite the SWM being unplugged and reconnected, the issue persists. Though the receiver is not connected to the SWM, System info shows diagnostic code 51-[redacted]. I have verified that there is no SWM within 10 feet of the receiver and no cable running from the receiver to the SWM located elsewhere in the house. Furthermore, I am unable to access any recorded shows as none are showing. This problem arose post a CenturyLink outage coinciding with a blizzard warning in our region. No equipment has been relocated.

My name is Charles G., and my account number is [redacted]35. I have been a Direct TV customer for approximately 4 years. Recently, I encountered equipment issues and received poor customer service when I initially reached out for help. After a technician visited my home, it was determined that my system needed an upgrade, which I arranged with another call to Direct TV. Although the upgrade was promised at no additional cost and a monthly reduction of $60, I was surprised to receive a bill for the equipment and no reduction in my monthly charges. Despite speaking with Andrea in the loyalty department, who offered to reduce my monthly bill but couldn't address the equipment charges, I felt deceived. I decided to disconnect the service. Instead of investigating the issue, Direct TV sent me an early disconnect bill and threatened charges for the equipment not being returned promptly. This treatment is disappointing considering my loyalty as a customer with two accounts totaling $[redacted] per month. As a corporate executive, I expected better from your company.

I signed up for a DirectTV service contract ([redacted]) for my college student with the understanding it was a one-year commitment, not two years. Trying to cancel after six months, I was shocked to discover the mistake. After a frustrating call with Juan from the DTV Movers Department on 12/17, he promised to escalate the issue to management yet no action has been taken in 27 days. A recent call to DTV customer service confirmed Juan failed to document the problem. I appreciate Josh's assistance, but nothing has progressed. Supervisor Clay has now taken over and stated she will escalate the matter to the Back Office, advising a response in 3-7 days. I am fed up with the lack of resolution and ineffective customer service from DirectTV and sincerely hope this can be resolved promptly.

We encountered an issue with a salesman representing himself as Time Warner while actually promoting DirecTV. After realizing we were misled and receiving no response to our inquiries, we promptly contacted DirecTV to cancel the account. Despite being assured of receiving an email confirmation, none has been received. We recently received a voicemail scheduling the dish installation, but we have made it clear that we do not want it. We have also informed the company that the credit card linked to the account has been cancelled. We are seeking official confirmation of the account cancellation. We will not permit the installation and have notified Spectrum of our decision to stay with them. We were deceived by the salesman and will not engage in this misleading behavior. We request compliance with the cancellation process outlined by the Texas Attorney General.

I want to commend every customer service representative I interacted with for their knowledge, helpfulness, and courtesy. The technician who visited our RV twice, spending nearly three hours the second time, successfully resolved our service issue. However, I must express my dissatisfaction and frustration after spending close to 10 hours on the phone repeating my information multiple times without a resolution. We went 18 days without service. Numerous promises of callbacks if the call was dropped were unfulfilled, as well as assurances of a supervising manager returning my call promptly. We've been loyal Directv customers for decades, but if issues persist in MT, I will consider switching to Dish TV. Despite AT&T's claims of superiority, my recent experience suggests otherwise. Mary Kay Streitz [redacted] Meadow Vista Lane Deer Lodge, MT [redacted] [redacted]

I had contacted customer service regarding the poor picture quality from my HD receiver, and they scheduled a service visit due to an error code [redacted] indicating a misaligned dish. However, the saga of incompetence started on Jan 2 and is ongoing. The service appointments were rescheduled multiple times, with representatives not showing up as promised. After numerous calls and much time wasted, the situation remained unresolved. Despite promises of a credit on my bill and a loyalty discount, the lack of service is disappointing. I am still waiting for the supervisor of the service rep who missed the third appointment to contact me, as promised. Service is what I truly need.

I have contacted customer service numerous times regarding this issue. I have been assured it will be resolved with updates and various excuses. It is unacceptable to pay nearly $[redacted] per month and be unable to watch over 90% of our recorded shows as they disappear from the playlist daily. We are frequently required to reset the receiver multiple times, which is time-consuming. I seek a resolution or cancellation of service. I will withhold payment until this matter is addressed effectively.

The installer damaged my underground sprinkler system, cut a 5-inch piece out of my waterline, and left without resolving it. As a wheelchair user, I need urgent assistance to fix this issue this week. I have made numerous calls but haven't received any help. I am considering legal action as I perceive this as discrimination. I was expecting a call back yesterday which didn't happen. My property is now without proper watering. Should I seek legal advice on this matter?

I contacted DirecTV about a promotional bundle, but they instructed me to call AT&T. When I reached out to AT&T, they told me to call DirecTV again, resulting in back-and-forth calls all morning. I'm frustrated and disappointed with the customer service provided considering the amount paid for DirecTV. I am considering terminating my services even though my contract isn't up until July. I am a single mother struggling financially and the lack of concern from DirecTV is disheartening. I feel like I am going in circles with DirecTV, no new solutions are being offered. I would appreciate prompt attention to this matter or else you will lose another customer.

I spent 45 minutes describing my issue on December 30 and received a generic email 12 days later that did not address my problem. This service is unacceptable. Someone competent needs to contact me to resolve the issue or connect me with a high-level technical expert who can assist. Thank you, Mike L. MSG Inc Office Phone: [redacted] Cell Phone: [redacted] [redacted] DIRECTV Customer Service, this ad is not relevant to my concern.