I opened my account *****M*****@***.com for .*** for * months running through July mean...

GetHuman-afmonda's customer service issue with Deezer from June 2018

Help with my Deezer issue
The issue in GetHuman-afmonda's own words
I opened my account *****M*****@***.com for .*** for * months running through July meaning nothing is to be charged to my account until August. I have a charge of $**.** that came out of my account on **-**-**. I also got a new phone and downloaded the App put in my information to continue my services that I signed up to get and with an unsuccessful amount of attempts was not able to retrieve my account. I would like my account to be refunded in the amount of $**.** and also have access to my account . Thank you for your time and help
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Deezer

Customer service issue
Reported by GetHuman-afmonda
Jun 24th, 2018 - 4 mons ago
I have an issue with Deezer too
Fixed
Seen by 5 customers so far
Similar issue to 270 others
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Timeline
GetHuman-afmonda started working on this issue
Jun 24th 9:48pm
GetHuman-afmonda indicated the issue is not fixed yet.
Jun 25th 4:32pm
GetHuman-afmonda indicated the issue is not fixed yet.
Jun 25th 11:42pm
GetHuman-afmonda indicated the issue is not fixed yet.
Jun 28th 6:12pm