all of my passwords are gone. please help

GetHuman4647884's Account Access issue with Dashlane from April 2020

Help with my Dashlane issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4647884's own words
The problem: all of my passwords are gone. please help

GetHuman4647884 did not yet indicate what Dashlane should do to make this right.

How GetHuman4647884 fixed the problem
They contacted me and walked me through a restoration of my passwords. I may have a couple duplicates, but that's ok. I'm. not sure why it happened, but I did purchase the annual subscription for $** ahead of contacting them to make sure that wasn't the issue initially. I am still not entirely sure what preempted all of them disspearing.
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We've taken the time to write instructions for how to solve some of the most common Dashlane customer problems.
How Do I Change My Login Email Address on My Dashlane Account?How Do I Get a Refund from Dashlane?How Do I Change My Dashlane Login Email Address?How Do I Cancel My Dashlane Account?
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Dashlane

Account Access issue
Reported by GetHuman4647884
Apr 15th, 2020 - 6 months ago
Fixed
GetHuman4647884 shared how to fix
Seen by 6 customers so far
Similar issue to 488 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4647884 started working on this issue
Apr 15th 5:21pm
GetHuman4647884 indicated the issue is not fixed yet.
Apr 15th 9:28pm
GetHuman4647884 indicated the issue is not fixed yet.
Apr 16th 3:16pm
GetHuman4647884 confirmed the issue is fixed. Hooray!
Apr 16th 6:07pm
GetHuman4647884 indicated the issue is not fixed yet.
Apr 16th 10:13pm
GetHuman4647884 confirmed the issue is fixed. Hooray!
Apr 18th 5:54pm

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