Installed and have been successfully using dashlane. However, I forgot my master passw...

GetHuman-smithwjr's customer service issue with Dashlane from March 2019

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The issue in GetHuman-smithwjr's own words
Installed and have been successfully using dashlane. However, I forgot my master password. this was no problem as when I attempted to access dashlane to use the passwords I had installed I received the message that I would use the PIN * set up by HP for my new HP computer then that would be accepted. I used that and have been successfully using for sometime. However. today this will not work and dashlane requires I use my master password. I haven't a clue what that this. Accordingly, I am told to go thru a process to set up a new password but the process will wipe out all my data. Is there any way I can continue to use the PIN * I was previously using in order to avoid starting over? Your help would be appreciated.
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Customer service issue
Reported by GetHuman-smithwjr
Mar 29th, 2019 - 6 mons ago
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GetHuman-smithwjr started working on this issue
Mar 29th 9:54pm