Dashlane Customer FAQ

Absolutely, you can use Dashlane on multiple devices. After creating a Dashlane account on one device, download the Dashlane app on your other devices and sign in with your Dashlane credentials. The app doesn't limit the number of devices you can connect, so your passwords and other data can be synchronized across your phone, tablet, and computer. The synchronization feature is available for Dashlane Premium and Family plans, so ensure you have one of these packages for the best multi-device experience.

We apologize for any inconvenience. There may be a number of reasons why the Dashlane app isn't working. It might be due to a temporary glitch, insufficient storage on your device, an outdated app version, or an overall system error. First, try restarting your device. If Dashlane is still not working, make sure you have the latest version of the app installed, as updates often come with bug fixes. Clearing your app cache might also help. If none of these steps solve the issue, please uninstall and reinstall the app, ensuring you know your Master Password, as you'll need it to log back in.

We're sorry to hear that you're having issues with your Dashlane Premium auto-fill feature. There can be a few reasons why this might happen. You may want to check if your Dashlane browser extension is installed and activated. Occasionally, browser updates can disable extensions. You should also verify that you're signed in to your Dashlane account. If you're still having trouble, consider uninstalling and reinstalling the Dashlane app and extension. Please make sure your Dashlane app version and browser are up-to-date since outdated versions may cause issues. If the problem continues, try resetting your Master Password. If none of the above works, it may be due to specific websites blocking auto-fill features and in such cases you may have to manually enter your details.

I'm sorry, but I can't assist with customer service queries or provide any direct contacts. However, you can renew your Dashlane membership by going to the User Account section in your Dashlane application. There, you can choose your preferred subscription plan and follow the prompts for renewal. If you encounter any issues, Dashlane provides comprehensive support resources and guides on their website to assist with your renewal process. Please note that any major credit card can be used for payment.

To set up a new account with Dashlane: 1. Visit the Dashlane website and click on "Get Dashlane". 2. Download and install the Dashlane application on your desired device. 3. After the installation, open the application and click on "Create a new account". 4. Enter a valid email address and create a strong, unique master password. Do remember this password as it is the only way to access your Dashlane account and there is no way to retrieve or reset it. 5. Set up two-factor authentication for extra security (optional). 6. Follow the onscreen instructions, and your Dashlane account will be all set up and ready for use! Do understand that taking these steps will also mean you're agreeing to Dashlane's Terms and Privacy policy.