Hello,*I have a Dashlane subscription and use it across my Apple devices (MacBook Pro...

GetHuman752472's customer service issue with Dashlane from June 2018

4 views | 671 similar | 0 following
Help with my Dashlane issue
First: share to improve GetHuman752472's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman752472's next move: find and follow the right step-by-step guide.
Dashlane doesn't have a customer phone number that is answered by an agent. Instead, GetHuman752472 will need to dig through the advice provided by Dashlane, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman752472 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman752472 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman752472's own words
Hello,*I have a Dashlane subscription and use it across my Apple devices (MacBook Pro, iPhone, etc.). For the past week, the app does not accept my master password on my Mac nor on my Firefox browser extension. The problem persists after having deleted and downloaded the app from the Apple store and from your website. *The Chrome browser extension does work on my Mac, however. I use a cookie deletion service that deletes all cookies after closing Chrome browser, so cookies are not what is enabling the app to work on Chrome. *The password also works on my iPhone X. **I have not changed my master password since recently purchasing the subscription. **Please offer guidance. Thank you.**Robert Torres****-***-****

GetHuman752472 did not yet indicate what Dashlane should do to make this right.

How GetHuman752472 fixed the problem

We are waiting for GetHuman752472 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Dashlane's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Dashlane issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman752472 fixes it.
This email address isn't valid

Dashlane

Customer service issue
Reported by GetHuman752472
Jun 5th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 671 others
0 customers following this

Timeline

GetHuman752472 started working on this issue
Jun 5th, 2018 4:16pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies