Hello,*I have a Dashlane subscription and use it across my Apple devices (MacBook Pro...

GetHuman752472's customer service issue with Dashlane from June 2018

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The issue in GetHuman752472's own words
Hello,*I have a Dashlane subscription and use it across my Apple devices (MacBook Pro, iPhone, etc.). For the past week, the app does not accept my master password on my Mac nor on my Firefox browser extension. The problem persists after having deleted and downloaded the app from the Apple store and from your website. *The Chrome browser extension does work on my Mac, however. I use a cookie deletion service that deletes all cookies after closing Chrome browser, so cookies are not what is enabling the app to work on Chrome. *The password also works on my iPhone X. **I have not changed my master password since recently purchasing the subscription. **Please offer guidance. Thank you.**Robert Torres****-***-****

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Customer service issue
Reported by GetHuman752472
Jun 5th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 671 others
0 customers following this


GetHuman752472 started working on this issue
Jun 5th, 2018 4:16pm