When I tried to access my account, I was taken to some elses account where I had access...

GetHuman-canyann's customer service issue with DSW from May 2020

Help with my DSW issue
The issue in GetHuman-canyann's own words
When I tried to access my account, I was taken to some elses account where I had access to personal information. I can not access my account. I contacted the other person with her personal email. She emailed me today to say her info was hacked

GetHuman-canyann did not yet indicate what DSW should do to make this right.

How GetHuman-canyann fixed the problem
Called DSW. They said "Yes we take a breach of personal info seriously, we don't know how it happened, your account using comcast email show's you never made a purchase (that account was used to purchase two pair of shoes), the account I set up using my gmail does not exist, they have no record of me making a purchase (purchased a pair of shoes and a pair of boots), we will fix your account so you can start buying again." I canceled the account. I am watching my bank account and charge account statements for any unauthorized purchases.
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Customer service issue
Reported by GetHuman-canyann
May 11th, 2020 - 5 months ago
GetHuman-canyann shared how to fix
Seen by 37 customers so far
Similar issue to 702 others
0 customers following this
Items needed
Account name
Email address
Order number
Billing address
Shipping address
Billing phone number


GetHuman-canyann started working on this issue
May 11th 7:33pm
GetHuman-canyann shared this issue with friends on Facebook
May 11th 8:10pm
GetHuman-canyann confirmed the issue is fixed. Hooray!
May 12th 7:07pm

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