When I tried to access my account, I was taken to some elses account where I had access...

GetHuman-canyann's customer service issue with DSW from May 2020

Help with my DSW issue
The issue in GetHuman-canyann's own words
When I tried to access my account, I was taken to some elses account where I had access to personal information. I can not access my account. I contacted the other person with her personal email. She emailed me today to say her info was hacked

GetHuman-canyann did not yet indicate what DSW should do to make this right.

How GetHuman-canyann fixed the problem
Called DSW. They said "Yes we take a breach of personal info seriously, we don't know how it happened, your account using comcast email show's you never made a purchase (that account was used to purchase two pair of shoes), the account I set up using my gmail does not exist, they have no record of me making a purchase (purchased a pair of shoes and a pair of boots), we will fix your account so you can start buying again." I canceled the account. I am watching my bank account and charge account statements for any unauthorized purchases.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DSW customer problems.
How Do I Return an Item to Dsw?How Do I Change My Shipping Address with Dsw?Why Has My Item Not Shipped with Dsw?
Do you have a customer issue as well?
We can help you get DSW's attention and get better help faster. Tap below to get started.
Having DSW issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

DSW

Customer service issue
Reported by GetHuman-canyann
May 11th, 2020 - 2 years ago
Fixed
GetHuman-canyann shared how to fix
Seen by 67 customers so far
Similar issue to 702 others
0 customers following this
Items needed
Account name
Email address
Order number
Billing address
Shipping address
Billing phone number

Timeline

GetHuman-canyann started working on this issue
May 11th, 2020 7:33pm
GetHuman-canyann shared this issue with friends on Facebook
May 11th, 2020 8:10pm
GetHuman-canyann confirmed the issue is fixed. Hooray!
May 12th, 2020 7:07pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies