DSW Phone Number

Call DSW customer service faster with GetHuman

866-379-7463
Customer service
Current Wait: 24 mins (11m avg)
Hours: Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Say "Place an order"

Reasons customers like you called recently

found * gift card, cannot see balance
need to exchange shoes.....did not have original box. it was a xmas gift didnt think a...
I have a gift card and it says “no value until activated at register“ but I would like...
I was able to get the order number. Let me know if you still need.
close my account and dws send so that my account will remain closed for good send me...
On **** I was approved for a refund for order ***********. I was told that my refund w...
Have not received my order
I shipped my product to the wrong address I meant to ship this product to a family member
I had a dsw account under one of these two emails addresses and unfortunately I can't g...
how many giftcards can i use for one order thanks
I have lost the $** bonus card.
My grandma mistakenly misplaced her gift card since yesterday, she can't eat
I have pending charges for items I already got a refund for.
VIP reward of $** is not being subtracted from my order total
I was chatting with Lorena and got disconnected Vivian Viscarra
See more recent reasons for calling

Help me with my issue

Customer Number 866-379-7463 - by the Numbers

Phone number to dial866-379-7463
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST
Best time to dial9:30am
Navigate phone maze to a humanSay "Place an order"
Average wait
Current wait24
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, chat
Quality of communication50%
Quality of help75%
Customer votes5,299
Information last updatedSun Jan 29 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

DSW's Best Toll-Free/800 Customer Phone Number

This is DSW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DSW agent. This phone number is DSW's Best Phone Number because 18,822 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-379-7463 include Cancel order, Wrong Item Received, Returns, Product Issues and other customer service issues. The DSW call center that you call into has employees from Phoenix, AZ / Nicaragua and is open Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST according to customers. In total, DSW has 1 phone number. It's not always clear what is the best way to talk to DSW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting DSW - by phone or otherwise

While 866-379-7463 is DSW's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact DSW please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for DSW.

What is GetHuman's Relationship to DSW?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DSW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Ticketmaster Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Ticketmaster or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

DSW Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All DSW contacts
DSW Phone NumberBEST
DSW Live Chat
DSW Help Desk
General customer information

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