DSW Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at DSW?
A:Say "Place an order". You can also use our free service that can talk to DSW for you and report back. Q:
Does DSW offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm EST. The least busy day is Sunday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 6 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DSW below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DSW phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Place an order"
Below are some clips we've found from DSW's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling DSW, designer shoe warehouse. You've reached Shuforia.
Calls are recorded for quality assurance.
Our privacy policy, including your privacy rights, and how we use your personal information, is available online at w w w dot d s w dot com I don't see a rewards account linked to the phone number you're calling from.
Please tell me the phone number you have listed on your account."
Excerpt from a call with DSW
Tuesday, January 9, 2024 5:17 PM
The first phone menu
"Thank you for calling DSW, designer shoe warehouse.
You've reached Shuphoria. Calls are recorded for quality assurance.
Our privacy policy, including your privacy rights, and how we use your personal information, is available online at w w w dot d s w dot com.
I don't see a rewards account linked to the phone number you're calling from.
Please tell me the phone number you have listed on your account.
Would you like me to connect you to a live agent?
Please wait while I transfer you to a fellow shoeliver.
Who can better assist you.
Now before I connect you to the next available agent, I'd like to invite you to give us your feedback after your call today.
We value your opinion and appreciate your time.
We'll keep the questions short and sweet. If you would like to provide feedback, press one.
If you don't wish to provide feedback, or are unable to be reached by phone within the next few minutes, press two."
Excerpt from a call with DSW
Wednesday, February 21, 2024 12:25 AM
What are the hours and when should I call?
DSW operates the call center for this 866-379-7463 phone number Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 502 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DSW call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DSW phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DSW staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DSW is Sunday. The most busy day to call is Friday, which averages 395% more phone calls by comparison. Again, this is based on a sample of 502 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Tue
- Wed
- Thu
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call DSW
In summation, the best day to call DSW is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that DSW staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call DSW
If you have time to do a bit of reading before you call DSW, we recommend you read over some of our problem-specific articles.
What is DSW's return policy?
DSW's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund. The returned items must be in their original condition with the original tags and packaging. DSW offers multiple convenient return options, including returning items by mail or in-store. For online purchases, customers can either use the prepaid UPS return label provided with their shipment or bring the items to a nearby DSW store. Refunds are issued in the original form of payment, and if the payment method is no longer valid, a merchandise credit will be issued instead. DSW also accepts returns on clearance items but may have certain restrictions and may issue refunds in the form of a merchandise credit. Customers should refer to DSW's website or contact their customer service for specific details and any additional considerations.
What is DSW's shipping policy?
DSW's shipping policy aims to deliver a seamless and efficient shopping experience to customers. They offer free standard shipping to all orders totaling $35 or more, excluding taxes. For orders under $35, a standard shipping fee of $7.95 is applied. Delivery times may vary, but DSW strives to process and ship orders within 1-2 business days. Standard shipping typically takes 4-7 business days to arrive. However, they also provide expedited shipping options for faster delivery. These include 3-day shipping at $14.95, 2-day shipping at $19.95, and next business day shipping at $24.95. DSW ships within the contiguous United States, Alaska, and Hawaii. Delivery to PO boxes, APO/FPO addresses, and U.S. territories is not available. Customers can track their orders through a provided link in the confirmation email.
Does DSW offer international shipping?
No, DSW does not offer international shipping at the moment. The company only ships within the United States and its territories, including Alaska, Hawaii, and Puerto Rico. International customers are unable to place orders directly from the DSW website or have purchases shipped internationally. However, DSW operates stores across North America and occasionally in other countries, including Canada. Customers may have the option to visit a physical store in their respective country or reach out to customer service representatives to inquire about any available alternatives or recommendations for international purchases. It is advisable to check the DSW website or contact customer service for the most up-to-date information regarding international shipping.
Top DSW customer service problems
Click the link above to get answers to just about any DSW customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DSW, and their purpose. Are any of these similar to the reason you are trying to call?
Order status inquiry: "I'm calling to check on an order that I placed, but I never got an email confirmation."- From a call lasting 7m 21s , Jul 10, 2024 7:22 PM
Order cancellation request: "Yes. I'd like to cancel an order."- From a call lasting 7m 50s , Jun 27, 2024 5:14 PM
Address update request: "I need to update my address on file."- From a call lasting 9m 32s , May 29, 2024 7:59 PM
Order inquiry: "I need to call to see what's going on with my DSW order."- From a call lasting 9m 49s , May 24, 2024 7:52 PM
Assistance with return labels: "There is no QR code in my email. Can you text that to me?"- From a call lasting 18m 29s , May 21, 2024 6:06 PM
Tracking order issue: "I'm calling about an order I haven't received but have been charged for."- From a call lasting 41m 18s , May 9, 2024 1:05 AM
More DSW Customer Service Contacts
There are of course other ways to contact DSW customer service besides the phone. Below we list the best ones, by medium.
DSW Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, DSW provides this option.
DSW Customer Help Desk / Web Support
As a last, sometimes only, resort- DSW customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DSW's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DSW agent. This phone number is DSW's best phone number because 18,822 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-379-7463 include Cancel order, Wrong Item Received, Returns, Product Issues and other customer service issues. The DSW call center that you call into has employees from Phoenix, AZ / Nicaragua and is open Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET according to customers. In total, DSW has 1 phone number. It's not always clear what is the best way to talk to DSW representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DSW. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DSW. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.