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DSW Customer FAQ

Top Answers & How-to Guides

What is DSW's Phone Number?

The question we are asked most often is about how to talk to DSW customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about DSW customer service, get an answer now.

Recent DSW Customer Questions

Credit card will not process. Cannot place order online

We're sorry to hear you're having trouble processing your order. Here are a few suggestions which might help: Double check your credit card information for any errors, including the expiration date and CVV code. Also, ensure that the billing address matches exactly with the one tied to your credit card. If you still face issues, it may be best to try a different payment method, like another credit card or PayPal. Sometimes, issues like these can also be due to temporary website glitches, so you might want to wait a while and then try again. If you're still unable to place your order, it would be prudent to get in touch with your bank to ensure there's no issue from their end.
Asked May 1, 2024 11:44 PM

Help me with my DSW customer service issue

Gift Cards and Rewards

How Long Can I Keep My DSW Gift Card?

If you're wondering how long your DSW gift card will last, it depends on a few factors. First and foremost, the expiration...

What should I do if I lose my DSW gift card?

If a DSW gift card is lost, customers should first look for purchase records, as DSW may help recover it if registered. Without...

How can I earn rewards with DSW's loyalty program?

DSW has a VIP Rewards Program that lets members earn points for every dollar spent on eligible purchases. By signing up,...

Returns and Exchanges

How Do I Return an Item to DSW?

If you are returning an item to DSW, make sure it has not been worn outside or is missing tags. Include all original packaging...

What is DSW's return policy?

DSW offers a customer-friendly return policy, allowing returns within 60 days, and up to 365 days for VIP members. Returns can...

Can I return items purchased online in-store?

Yes, products bought online from DSW can usually be returned at their stores, making returns easier for customers. Items must...

How long does it take for a return to be processed?

The return processing time at DSW typically ranges from three to five business days after the item is received at the...

Can I exchange an item instead of returning it?

Yes, DSW permits exchanges instead of returns. Customers can exchange items for different sizes, colors, or styles in-store or...

Shipping Information

How Do I Change My Shipping Address with DSW?

Changing your shipping address as a DSW customer isn't difficult. DSW makes it easy to make changes to your account in a...

Why Has My Item Not Shipped with DSW?

DSW is a shoe retailer that sells top brands such as Nike, Converse, and Vans. DSW's online store offers thousands of options...

What is DSW's shipping policy?

DSW offers a variety of shipping options, including standard delivery in five to seven days and expedited service in two to...

Can I ship my order to a different address than my billing address?

Customers can choose to ship their DSW order to an address different from their billing address. This is beneficial for gifts...

Does DSW offer international shipping?

DSW generally does not provide international shipping for orders made on their website, focusing on U.S. customers. Some...

Order Management

How can I track my order?

To track an order with DSW, customers should go to their website and use the order tracking section. By entering the order...

Can I cancel or make changes to my order after it has been placed?

After placing an order with DSW, options for cancellation or changes are restricted due to quick processing. If the order has...

Can I pre-order items from DSW?

DSW does not typically allow pre-orders for items, as they are available for purchase on the official release date. Customers...

Payments and Sales

What payment methods does DSW accept?

DSW accepts several payment options to meet customer needs, including major credit and debit cards, PayPal, gift cards, store...

Is there a price matching policy at DSW?

DSW does not have a formal price matching policy. Instead, they prioritize offering competitive prices along with frequent...

How often do DSW sales occur?

DSW frequently hosts sales and promotions throughout the year, including seasonal events and holiday discounts. Major holidays...
We look to the DSW issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DSW issues reported to GetHuman
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