Can I exchange an item instead of returning it?

Yes, you can exchange an item instead of returning it if you need a different size, color, or style. DSW offers a simple and hassle-free exchange policy to ensure customer satisfaction. To exchange an item, please bring it along with the original receipt or packing slip to any DSW store within 60 days of the purchase. The item must be in its original condition with all tags and packaging intact. If the desired item is available, DSW will gladly process the exchange. However, if the desired item is out of stock, you can either choose an alternative or receive a refund. Online purchases can also be exchanged by mailing them back or visiting a nearby DSW store for assistance.