I ordered a pair of shoes online: item description is *Medium LEMMY STK FF MULTIBND SLG...

GetHuman-cvartore's customer service issue with DSW from July 2018

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The issue in GetHuman-cvartore's own words
I ordered a pair of shoes online: item description is *Medium LEMMY STK FF MULTIBND SLG**Medium*Blowfish. Item number is ******. I ordered them in the color cognac which is supposed to be a brown, but when the order arrived at my house they were the wrong color (grey). The packing slip and the online order show the correct color, but the actual physical shoe is not. I still want the shoe in the color I ordered, but my local dsw does not have them. I would like to send the incorrect pair back and have the correct pair expedited to me ASAP as I needed these shoes before the Fourth of July. My order number is **********.
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DSW

Customer service issue
Reported by GetHuman-cvartore
Jul 1st, 2018 - a yr ago
I have an issue with DSW too
Fixed
Seen by 12 customers so far
Similar issue to 232 others
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Timeline
GetHuman-cvartore started working on this issue
Jul 1st, 2018 8:35pm
GetHuman-cvartore indicated the issue is not fixed yet.
Jul 1st, 2018 11:55pm
GetHuman-cvartore indicated the issue is not fixed yet.
Jul 1st, 2018 11:55pm
GetHuman-cvartore indicated the issue is not fixed yet.
Jul 2nd, 2018 3:27am
GetHuman-cvartore indicated the issue is not fixed yet.
Jul 2nd, 2018 3:41am
GetHuman-cvartore indicated the issue is not fixed yet.
Jul 2nd, 2018 2:22pm
GetHuman-cvartore indicated the issue is not fixed yet.
Jul 12th, 2018 2:02pm