I ordered shoes on *** and I still have not received them. It says that the postal serv...

GetHuman-mfm_'s customer service issue with DSW from May 2018

Help with my DSW issue
The issue in GetHuman-mfm_'s own words
Have not received these even though postal service says they were delivered on ****. I was trying to gift these on time for Mother's Day! ... I ordered shoes on *** and I still have not received them. It says that the postal service delivered the shoes on **** but I still have not received them. I need someone to tell me exactly where these shoes are or issue a refund for them.**Thank you kindly,*Marcy
Frustrated bc I can't get through to customer service rep at DSW since **** and it's now ****!!!!
I want to know where the shoes ended up or get my money refunded.
I expected to receive the shoes in the time that DSW stated at the address I gave them!
I tried calling the local post office but it's wasting my time to stay on the phone waiting for a response due to high call volumes through them and DSW!!!!
I have an issue with DSW too
How GetHuman-mfm_ fixed the problem
The postman delivered it after the date dsw stated. Happy to report, the issue has been resolved.
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DSW

Bandolino Exi Sandal
Customer service issue
Reported by GetHuman-mfm_
May 14th, 2018 - 10 mons ago
I have an issue with DSW too
Fixed
GetHuman-mfm_ shared how to fix
Seen by 7 customers so far
Similar issue to 24 others
0 customers following this
Items needed
Account name
Email address
Order number
Billing address
Shipping address
Billing phone number
Timeline
GetHuman-mfm_ started working on this issue
May 14th, 2018 5:41pm
GetHuman-mfm_ confirmed the issue is fixed. Hooray!
May 15th, 2018 6:47pm
GetHuman-mfm_ confirmed the issue is fixed. Hooray!
May 15th, 2018 6:47pm