I am outraged over your 'safety issue' policy. I was I'm the Jericho Turnpike store in...

GetHuman1808000's customer service issue with DSW.com from December 2018

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The issue in GetHuman1808000's own words
I am outraged over your 'safety issue' policy. I was I'm the Jericho Turnpike store in East Northport on December **th @*:** PM. * minorities came in and ran out carrying several boxes of shoes. The sales associate saw what they were doing because the same * people were in the store a few weeks earlier. The robbers nearly knocked my daughter over as they ran out the door carrying several shoe boxes. What's worse is all the customers asked the employees to call the police and she said "SHE IS NOT ALLOWED TO CALL AND IT'S A SAFETY ISSUE ". The employee advised us that the * robbers were in this store a few weeks earlier and stole several pairs of shoes and ran out the door. DSW makes it so easy to steal merchandise. I am disgusted by your policy and will tell everyone on social media how you dont care. This is outrageous how you allow bad people to steal! Why doesn't DSW HIRE A SECURITY GUARD TO STAND BY THE DOOR?? I will never shop there again. I am calling my local newspaper to do a story on how easy it is to steal. I work too hard for my money. I am an honest person and this is outrageous. *Sincerely *Felisa Hoffman

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DSW.com

Customer service issue
Reported by GetHuman1808000
Dec 21st, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 107 others
0 customers following this

Timeline

GetHuman1808000 started working on this issue
Dec 21st, 2018 6:17pm