I lost service from Sept **-Oct * & then from Oct **-**. I had it since I arrived in Ko...

GetHuman3796871's customer service issue with Cricket Wireless from October 2019

Help with my Cricket Wireless issue
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Phone number, Last 4 of SSN, Name on the account, and Billing address
The issue in GetHuman3796871's own words
I lost service from Sept **-Oct * & then from Oct **-**. I had it since I arrived in Kotzebue, AK (since July *). The day after I lost service I talked to a representative of which she said they were working on the towers. She also said I could call back to get credit for the days I had no service. Around Sept ***Oct *, I called Cust Svc again, & after troubleshooting the phone, the tech said I would hv to either go into a Cricket store (none in Kotzebue) to get a new SIM card or hv my ph checked. When I arrived in Anchorage, AK (Oct *) & ready to go Cricket store w*SIM card purchased, I turned phone on & I had service therefore I didn't need to go to hv my phone checked. I then called Cricket Wireless, spoke to a rep & he said they were going to deny my credit cause the reps that took my calls earlier " failed" to put it in their notes. Argh. I then returned to Kotzebue (Oct **) when AGAIN*there was no service. Called AGAIN a& they said when I get back to Fairbanks I can call & get credit for the days I had no service. So I then arrived in Fairbanks, AK ( Oct **), & of course my service was back on , & then I called Cricket Wireless Cust Svc to get my credit for the days specified (*approximate total ** days) and AGAIN, I was denied the credit AFTER I WAS TOLD I'D GET IT! Talk about wanting to curse! By rights I should get the credit owed, that's *** month! Now I'm ** yrs old, why in the **** would I waste my time, waiting up to an hr for each call I made (* total) to Cricket Cust Svc!!! Those Cust Svc Reps that denied me the credit is bull **** especially when another said I will get a credit. What kind if people you hv representing Cricket? They need to get w*the program & be in agreement. I AM EXPECTING A CREDIT & I'll take it to Corporate if I gotta write them a letter. I'm sorry I told others about your great cell phone service. It's just plain old downright wrong that they dont work w* the customer. Cricket Wireless gets an "F" for poor Customer Service. *my cell * is (***)***-*****password *****.

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Cricket Wireless

Customer service issue
Reported by GetHuman3796871
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 5094 others
0 customers following this

Timeline

GetHuman3796871 started working on this issue
Oct 20th, 2019 4:40am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 20th, 2019 4:43am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 20th, 2019 4:43am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 10:58am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 10:58am
GetHuman3796871 shared this issue with others over email
Oct 21st, 2019 11:01am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 11:01am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 11:02am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 11:03am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 11:08am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 11:08am
GetHuman3796871 indicated the issue is not fixed yet.
Oct 21st, 2019 11:08am