Cricket Wireless Customer Service Issues

I recently purchased two lines from Cricket Wireless but encountered issues during the activation process. Despite saving my PIN, password, and security question answer in my notes, I faced difficulty accessing my account online. When seeking help over the phone and at a store, the saved information didn't work, leading to frustration. I decided to dispute the charges with my bank as I hadn't even used the SIM cards for both lines that I paid for. However, to secure a refund, I was advised to provide proof that I never used the SIM cards. Despite trying to obtain an email confirmation from Cricket, I faced challenges. I remain hopeful for a resolution and am eager to receive the refund I am entitled to, especially since I have all the necessary original documentation.

I visited Cricket to inquire about purchasing a Galaxy S** or an iPhone **. However, the employee working there smirked and questioned my choice, insinuating that individuals like me usually don't get such nice phones. He mentioned they don't check credit but review bank account activity. This came off as disrespectful as my wife and I had just finished work, were still dirty with grease on our clothes and hands. He proceeded to suggest looking at other, more affordable phones. Despite wanting to buy two phones, one for each of us, we felt so offended that we walked out of the store located in Lynn Haven, Florida. I am left pondering if Cricket's staff members are trained to make such insensitive and discriminatory remarks. As new customers, we are unsure about how to address this situation.

My SIM card keeps getting locked every time I restart my iPhone. I have missed important phone calls and messages. I was never given the PIN number. The customer service line isn't available 24 hours, so I have to wait until early morning every day to get help. This issue seems like a bug that needs fixing. Ever since I switched to this company, I have been facing many inconveniences. Additionally, my phone cannot send picture messages to Android users. It has been a week since I reported this problem, but it has not been resolved yet. I am feeling very frustrated.

Subject: Urgent: Issue with Cricket Account Hi there, I'm Tammy Ferman Hoffman, and I want to address a serious concern regarding my ex-boyfriend Jared Douglas using my credit card on his Cricket account without my authorization. Even after being assured by Marcus at the Cricket store that my card's information was removed, it was still charged for October and November [redacted]. Despite my attempts to reach Jared Douglas and resolve this issue, he has been uncooperative, stating it's my problem to deal with. I have no association with Cricket and have never owned a Cricket phone or account. I have already involved my bank, and I am eager to have this matter resolved promptly. Thank you for your attention to this matter. Best, Tammy Ferman Hoffman

I bought a phone a few months ago, and since then, I've been unable to use most of the Cricket apps, including visual voicemail. Despite reaching out to them and being told the issue would be resolved, it still persists a month later. If they cannot fix it, they should provide me with a new phone that supports the app. Being hard of hearing makes accessing regular voicemail difficult, but visual voicemail offers the option of converting messages to text. Currently, my mailbox is full of messages I cannot access. If they do not honor their commitment and improve their customer service, I will consider switching to another provider on the same network. There are several options available.

I am facing issues with malware and phishing viruses on my phone and require the PUK to access my device. The account is under number [redacted] in the family plan under Shirey M., but it's for the device number [redacted] under Ernest M. I urgently need the 8-digit passcode as I have been dealing with this problem for two weeks. The number has been reset to factory settings multiple times leading to the loss of over a hundred contacts and email addresses. I have already contacted Google and the security systems for help. Despite visiting Cricket, the issue wasn't resolved, causing a lot of frustration. I would like to speak with a supervisor to address this situation. Please contact me at [redacted] as this person has unauthorized access to the Cricket app along with Motorola. Thank you, Ernest Mcwilliams.

I accidentally deleted all my photos from the Gallery app while trying to clean up my File Manager. I've tried using some file recovery apps, but either they are not trustworthy or they come with a high cost. I can't recall the password for my WiFi network or the name I used for it, which seems necessary to log in and safeguard my files from being deleted. Unfortunately, I don't have any pre-installed apps on my phone to recover the lost files. I'm at a loss for what to do next and feeling overwhelmed. Could someone offer some guidance on how I can resolve this issue?

I am looking to switch to Cricket Wireless and bring my four numbers with me. I noticed the offer of 4 lines for $[redacted] and the opportunity to get the Galaxy A10e for $9.95 each for all of my lines. However, when I tried to do this online, I got confused about which plan to pick for each phone. A representative suggested the $55 plan, but when I proceeded to checkout, I didn't see the 4 for $[redacted] deal applied. Can someone guide me on how to complete this online to take advantage of the promotions and switch smoothly?

I recently purchased 3 phones and 3 cases from the Cricket office in Arab, Alabama, as new customers. The manager, Benjamin H., was unhelpful when I approached him about my son's case issue, which started within two weeks of purchase. Despite the significant amount spent on our new phones, he refused to replace the broken case. I requested to speak with the district manager, Starr M., but have not received a response yet. This lack of customer service has left me dissatisfied and hesitant to recommend Cricket to others. I am struggling to get in touch with someone to address this problem and seek assistance from the Marshall County, Alabama District. I regret switching to Cricket based on a friend's recommendation and hope for a resolution soon. Thank you for your help in advance.

I have been on the phone with customer service and Supervisor Ruth for over an hour. They repeatedly disconnected my calls and ignored my requests since April. I initially contacted your company on April 30, [redacted], to request the cancellation of my service for phone number [redacted]. Despite multiple assurances from representatives that it was removed, I have noticed charges still appearing on my bill. I revisited a store on November 14, [redacted], to add a new line, and again confirmed the removal of [redacted]. However, I am still being billed for it. I have encountered issues with the service and billing, and I kindly request assistance in rectifying this. Please credit me for the charges since April 30, [redacted], for [redacted] and ensure its removal from my account. You can contact me at [redacted]. Thank you for your help.

I have spent over an hour on the phone with customer service and Supervisor Ruth. They have disconnected my calls and disregarded my requests since April. When I contacted the company on April 30, [redacted], to cancel service after losing my phone, they assured me that my number [redacted] was being removed from my account. Despite multiple confirmations from representatives and a store visit in November [redacted], I recently discovered I have been billed for that number. I have repeatedly asked for it to be removed without success. I need assistance in crediting and removing the line, as well as refunding the charges since April 30, [redacted]. Contact me at [redacted]. Thank you for your help. Elizabeth Stone, [redacted] Stuart Dr, Amarillo, TX, [redacted]. BlueprintReadOnly

I recently added an insurance plan to my phone and have been a loyal customer for years. I have diligently paid for my insurance for almost a year. However, when I tried to file a claim, I was informed that the replacement cost would be high, which was not clearly explained to me initially. I believe that all the money I invested in the insurance is now futile, as I can buy a new phone at a lower cost than the deductible. I am disappointed with the lack of coverage provided by the insurance and feel entitled to a refund for a service that did not meet my expectations.

I have a prepaid service with Cricket due on the 27th of each month for five lines. Two lines were paid on 12-26-19 for $25 each, and we planned to pay the other two lines at a local Cricket location. An employee insisted we pay all three lines or face a $10 bridgepay fee for an extension. We paid $25 on the 7th day (01-3-20), but unfortunately, the remaining two lines were paid on 01-4-20, leading to our account being suspended, activated, and then suspended again. Now there is a $54 payment due due to lack of proper explanation from the employee. I understand the need to pay for the service, including bridgepay, but I am requesting a refund for all five lines as we didn't receive the service due to the confusion. It seems unreasonable to charge us extra when we had paid within the bridgepay timeframe. We expect a refund for all five lines as we were not properly informed about the situation.

I have a Samsung phone that I got from Cricket a few years ago when I changed carriers. I started using it last April. Recently, I deleted some videos and pictures to free up space, but it also deleted a few apps. Since then, I've had trouble turning on the phone. I've tried removing the battery multiple times without success. I received a message while deleting apps that I wasn't connected, so I removed the battery, took out the Cricket SIM card, reinserted it, and put the battery back in, but the phone still turns on and off by itself. Sometimes it shows no network connection, other times it connects to Cricket. The phone freezes when I enter my password and then shuts down. When I recently tried to reinstall my Waze app, it said there wasn't enough storage. I visited the store, but the staff couldn't assist me other than suggesting I get a new phone, which I'm not ready to do. Please advise on how I can unlock my phone and use it again. Thank you.

I was using my phone when suddenly the battery exploded, which isn't supposed to happen since the battery is not removable. I have been seeking assistance regarding this issue because it is evident that the problem originated from the device itself. Despite my attempts to resolve this matter amicably, I have not made any progress. If I am not provided with the appropriate level of customer service that I deserve, I will have no choice but to pursue legal action.

My phone's battery exploded while I was using it, causing damage. Despite not having insurance, I believe I deserve better customer service. I have been attempting to resolve this issue for two months without success. I refuse to pay for a replacement as I already paid for the faulty phone that exploded while I was using it. I think the company should provide a replacement.

On 1/25/20, I encountered an issue paying my bill online. I tried calling customer service but couldn't get through, so I visited my cricket store the next day. The retailer understood my situation and asked for $50 to reactivate my service, assuring me my bill would be due the following month. Despite this, when I called customer care, they were unable to assist in turning my service back on. This left me displeased as my service was functioning on 1/25/20, off on 1/26/20, and I needed it back on. Customer care seemed more interested in charging an additional $40 instead of addressing the situation I had already discussed with the store.

I have been on an unlimited data plan with an internet hotspot, and the speed has generally been acceptable. However, it has been unacceptably slow for the past week. I contacted your tech service today, and they promised to call me back within 10 minutes to confirm that they had reset my connection to an acceptable speed. Unfortunately, I never received the call back, and my internet experience is still frustrating. I have been a customer for about 2 years, and now I need you to rectify this issue promptly. The ball is in your court - please fix it, or I will consider switching to a different provider.

There is a store opportunity available in Westchester, New York, located in the middle-income city of Mount Vernon on the Bronx border. The store space offers [redacted] square feet in the building at [redacted] West First Street, conveniently close to six mass transit station hubs. I, representing the building owner, invite your company to consider opening a store in the lower Westchester area. You can customize the store layout to suit your requirements. Feel free to reach out if you are interested or would like to explore the area, and I can also introduce you to city leadership. Thank you, Sincerely, Joseph Pombo

I had a bridge pay due today at midnight. I tried to add cash to my prepaid card but the system was down, so I was directed to go to another location. It was past midnight when I found out the transaction didn't go through. I tried calling Cricket customer service before midnight, but the system was updating. I wanted to add the money or buy a Cricket top-up card to pay to avoid my phone being disconnected, but I couldn't get any answers. I would like to request paying the remainder of my bridge pay in the morning when customer service is available. I appreciate the assistance provided and have always been pleased with Cricket's service, which is why I returned as a customer. Thank you for your attention to this matter. Signed, KF.