Cricket Wireless Customer Service Issues

I have been a Cricket customer for over 5 years, and the customer service has been consistently poor. The $62 credit I received is never actually $62, always more like $67. As for high-speed service, it's a joke - my connection is extremely slow. It's been over a week now that I haven't been able to access my Gmail, causing me to miss important financial messages. The service quality has decreased while prices have gone up. The slow service has caused me financial losses I can't recover. I demand prompt action to resolve these issues or I will seek legal advice. Considering my Gmail is not syncing, emailing me won't work. I expect these problems to be fixed immediately.

On June 1, [redacted], I made a bridge payment, leaving a balance of $81 due by midnight on June 8. On that day, I purchased two Cricket refill cards from Walmart but was unable to pay the remaining balance via the app as the server was down. The website mentioned maintenance, so I called customer service but got the same message. I set an alarm on my day off to contact them promptly at 6:30 am, but the representative insisted on the full $[redacted], including the previous $50 payment. Requesting a supervisor, Mark #[redacted], he checked and denied any issues from their end, even after I provided a screenshot of the maintenance message. I was shocked by his disrespectful demeanor and lack of trust, leaving me without service until noon. This experience has left me frustrated and disappointed with the service provided.

I experienced issues with the payment process when purchasing new phones through Cricket and Progressive Leasing. Within less than 48 hours of having the service activated, I encountered problems with one phone line not being able to make or receive calls. Despite voicing my concerns to Progressive Leasing and returning all the merchandise to the Cricket store as instructed, I still faced challenges. The store employees were informed of my decision not to keep the phones or the service due to the issues with one phone line and the misleading information regarding monthly payments through Progressive Leasing. I was assured by an employee and manager that I would receive a full refund of $[redacted].95, to be processed within 48 hours. After four days without the refund, I received a call from Kimberly at the corporate office in Georgia advising me to return to the store to swipe my debit card for the refund. Despite following these instructions and waiting patiently, the refund did not go through as promised. Additionally, I was informed at the store that there would be no refund for the service. I strongly believe I am entitled to a full refund as initially promised due to my unsatisfactory experience and feeling misled during this whole process.

I am currently in Italy with my wife and we each have unlocked iPhone 6S devices that we typically use with Cricket Wireless. We bought a Vodafone SIM card for our stay here, but unfortunately, my wife's phone is not working with the Vodafone SIM. The activation error message says, "SIM not supported," and directs us to contact Apple or insert a SIM from a supported carrier. I've tried calling Cricket from Italy, but have been unsuccessful, and the website is not accessible. We are requesting assistance from Cricket to unlock my wife's phone. The phone details are as follows: Name: L. H. Phone #: [redacted] IMEI: 35 [redacted]70 9 MEID: [redacted][redacted] Thank you for your help.

I bought a phone from the Cricket store near my home last Friday around 7 p.m. One week has passed, and today is the following Friday. I went to return the phone with the receipt at 5 p.m. today as I found my lost phone. The store had no problem but had to call a manager from another location. The manager arrived 50 minutes later, authorized the return, but another non-managerial employee claimed my 7-day return period ended yesterday at 7 p.m. Despite being promised the return, I was informed I couldn't get a refund after waiting for two hours. I left the phone and expressed my dissatisfaction with the situation and the treatment I received. This happened about 30 minutes ago at the Cricket store in Orlando near my home. I expect to receive my $80 back for the phone I left. I am also requesting that the rude employee be dismissed. I find it unreasonable that they refused my return based on a misinterpretation of the 7-day policy. If the company doesn't resolve this issue promptly, I will take further action, such as negative reviews, social media posts, contacting BBB, and even considering legal action. Thank you.

Hello, I'm Xochitl Escalera. I have two complaints. First, after purchasing an Alcatel Onyx on June 26th and encountering speaker issues twice, I switched to an LG. However, the store did not refund me for the phone case and tempered glass protector I bought. Secondly, on the $60 monthly plan, I experienced poor internet service on July 3rd, which is unacceptable.

I am experiencing issues with sending and receiving MMS messages on my phone, which is crucial for my job. The staff at the Cricket store mentioned that my phone tends to have this problem but refused to assist me. Despite reaching out to customer support and requesting warranty service, I have not received any help or callbacks. I am disappointed with the poor quality of both the phone and customer service. If this matter is not resolved promptly, I will have to switch providers. I am dissatisfied with the lack of attention given to my concerns and feel mistreated. I am a paying customer and expect a resolution and compensation for the lack of service.

The phone I received is defective, experiencing volume issues and distorting voices during calls. Despite being advertised as new, the quality does not reflect that. I am very disappointed with the service provided by the company's employees. I urge you not to charge my card for any further payments. My overall experience with the transaction was poor, especially since an additional service was added without my consent. I have lodged a complaint with the FCC only to discover that your return policy is deceptive. Contrary to what was stated, customers are given a 30-day window for returns, not just 7 days as advertised. As a result, I was denied a return for the phone on the 8th day. It seems like I was given a refurbished phone instead of a brand new one. I have lost trust in your company and will not be engaging in future business with you.

I have been experiencing service issues with Cricket Wireless. When I contacted customer service at [redacted], I spoke with a representative named "Walter" who informed me of a cell tower being down in my area. He generated an interaction number and assured me of a credit for the prolonged tower issue. He mentioned sending a signal booster after I turned off my phone, but unfortunately, he did not follow up as promised. Following up a week later with another call to customer service, I spoke with "Cam" who claimed there were no tower outages in my area since my interaction number was not in the system. Requesting to escalate the matter, I was transferred to supervisor "Danille" who acknowledged two towers were indeed down for just a day, contradicting the previous information. Despite residing in what should be a optimized coverage area, I have been experiencing frequent dropped calls, missed calls, and texts for the past six months. It's frustrating that the service quality does not align with the green zone status indicated by Cricket Wireless. I hope this issue gets rectified promptly. - Gregory from MI, ZIP: [redacted]

I recently activated my phone service, but none of the phones are working despite having the correct SIM cards. After being on chat support and losing connection, I rebooted my computer only to find out that chat support is now unavailable due to after-hours. This is frustrating as my kids' phones are also not working, displaying a message that the cellular network is unavailable for voice calls and texts. I am unable to reach anyone for assistance and my old Sprint phone is also not functioning even though my account shows it's activated. I feel stuck and angry after spending hours setting up the phones, especially since my contacts didn't transfer over, leaving me to manually input each one of my over [redacted] contacts. It's frustrating that I can't even make a call to seek help due to the service issues.

I bought my phone from Sprint and then paid it off, then switched to Cricket without any issues. However, after the last device update, it reset back to Sprint's settings. I spent countless hours with Sprint to get the phone unlocked, which they did. But now, when I insert my Cricket SIM card, it says it's invalid. Every time I visit a Cricket store for help, they keep charging me for new SIM cards that don't work, causing me to lose money. On top of that, I'm still paying my bill for a service I haven't been able to use for over two weeks.

I'm seeking assistance at Cricket to access my account. I've spent 4 hours trying, including being on the phone with representatives, with no success. Despite having my original username and password documented and dated, none of them seem to work. Two Cricket representatives have tried to help, with the last one mentioning creating a ticket that may take 5 or 6 days to resolve. I requested to speak with a supervisor multiple times but was placed on hold while they searched. Unfortunately, I was not able to speak with a supervisor or receive a ticket number during this process.

Hello, I have been a Cricket customer for years and my account is in good standing. Last week, I purchased a new phone and inquired about using it during my trip to the UK. Despite being advised to buy a SIM card for my phone, it is currently locked. I tried to follow the unlock policy through the chat support, but I received an error message stating my phone is not eligible for unlocking. The chat support seems unable to assist me beyond providing the same policy information repeatedly. I am unable to contact [redacted] for help, even though emergency calls are possible. I would appreciate any assistance you can provide. Thank you, NM

Hello, I have been a Cricket customer for years and my account is in good standing. Recently, I purchased a new phone and was advised to get a SIM card for my upcoming travel to the UK. However, my phone is currently locked. Despite following the unlock policy as instructed, I received a message stating that my phone is not eligible for unlocking. The chat support keeps looping back to the same policy without providing a solution. I am unable to contact [redacted] for assistance even though emergency calls should work. Can you assist me by remotely unlocking my phone? Thank you, Natasha M. [redacted]

I switched my service over to them recently. I received my phones on Thursday, October 4th, but I'm still struggling to activate my lines. After reaching out to Cricket, they opened a support ticket last Friday and mentioned it should be resolved within 24-48 hours. Fast forward to Tuesday, October 8th, and I'm still without service. Despite my attempts, the support team can't provide a solution, and now they are suggesting it might take up to 3 more days to fix the issue. All I'm looking for is to have my phones activated promptly.

I'm Bridget Hamilton. Last night, I tried to make my second payment of $70 online. Unfortunately, I encountered technical issues and was unable to complete the transaction. When I called customer service, they mentioned system upgrades and advised me to call in the morning. As a result, my phone service has been disrupted. In the past, I've had late payments and reconnected after paying. This time, the situation is out of my control, and I refuse to pay the full $[redacted] requested. During my conversation with a customer service representative, they insisted on the full payment, but I stood firm on paying only the $70.

I experienced two service outages in Kotzebue, AK, from Sept 26-Oct 6 and Oct 10-14. I contacted customer service and was promised credit for the days without service. Upon visiting Anchorage, AK, on Oct 6, I discovered my service was back without needing a new SIM card. However, when I requested the promised credit, I was denied due to lack of proper documentation. After facing another outage upon returning to Kotzebue on Oct 10, I was once again denied credit by customer service representatives. Despite being assured of the credit multiple times, I have not received it. I am frustrated by the inconsistency in responses from Cricket Wireless customer service and the failure to follow through on promises made. I feel entitled to the 14 days of credit owed to me and I am disappointed with the quality of customer service provided. I intend to escalate this matter further if necessary.

I recently switched my plan with Cricket Wireless online, assuming that the payment would be automatically deducted from my account as scheduled. However, the next morning, I found out my service was disconnected despite having set up auto pay. I visited a Cricket Wireless store where I was informed about a reactivation fee and charged an extra $3 for assistance. This experience was frustrating, especially since I have been a customer with auto pay from the start. I am considering switching to another carrier due to hidden fees and poor customer service. It would be appreciated if the $3 charge could be refunded, and I expect an apology from the corporate office for the inconvenience caused by the account deactivation. Customer service interactions should be more professional and courteous. I am also experiencing issues with my mobile hotspot.

I have been with Cricket for over four years, and whenever I needed help or answers regarding my phone, they have always been helpful. Recently, I visited a Cricket Wireless store to purchase a new phone case for my newly bought Cricket phone. They didn't have the case, so I inquired about a screen protector. I asked specifically about a particular nano protector I saw that supposedly guaranteed to protect the phone screen for life, but the employee said it was only good for a year. Despite this, I bought the protector for $24.99, registered it as instructed, and two weeks later, my screen cracked. When I contacted the company, they agreed to send a new screen protector but requested $11 for shipping. I feel misled and disappointed with my purchase and the service provided. I trusted Cricket Wireless, but now I am considering taking my business elsewhere due to this experience.

I visited Cricket to inquire about purchasing a Galaxy S10 or an iPhone 11. However, the employee I spoke with made a hurtful comment insinuating that we couldn't afford those phones, suggesting we should consider cheaper options because of our appearance after work. This behavior was unacceptable, and my wife and I left feeling insulted. We intended to buy two phones, but we left the Lynn Haven, Florida store feeling disrespected. We are new customers and are unsure how to proceed. Are Cricket employees trained to treat customers this way based on their appearance?