Cricket Wireless Customer Service Issues

I visited your authorized store today with my son. The sales associate offered me a discount on cases and tempered glass protectors. However, she made a mistake while adding a line to my account, resulting in an overcharge for the third phone. I expect to be reimbursed for the overcharged amount and want to return the cases and tempered glass. My phone number is [redacted]. The store is located on Hicks Drive, Rome, GA [redacted]. My account name is Holly M., and I am dissatisfied with my experience with Cricket Wireless. I prefer resolving this issue with a refund rather than a bill adjustment. Word of mouth is powerful advertising, and I hope for a swift resolution. Thank you.

I want to praise Raven at your Chef Mentaur store for being very nice and helpful. However, I am facing an issue with my data running slow despite having a sufficient plan. Even though I have tried troubleshooting by closing apps and rebooting the phone, the problem persists. Raven and I reviewed my data usage, which showed I was well under my 5GB limit, but there was confusion regarding a small 2GB icon displayed. Additionally, I signed up for Cricket based on recommendations and a referral program. My friend Dallas also uses Cricket, so I intended to take advantage of the referral rewards. Justin at the Chef Mentaur store assured me this could be done retroactively. When attempting to claim the referral online, both Dallas and I encountered difficulties as the Cricket site was down temporarily. Raven clarified that the referral could not be applied retroactively, contradicting what Justin had told me. I hope these issues can be addressed promptly. I am willing to provide Dallas's details for the referral credits upon your request. I appreciate your assistance in resolving these matters to maintain our good relationship. Thank you, Dean B.

Ever since joining Cricket, my phone, an unlocked new LGC395 Expression, has had issues. The internet service doesn't work despite verifying its compatibility before purchasing. Despite reaching out to managers, reps, tech support, supervisors, and the store, no solutions have been found in three weeks. Additionally, they are not honoring the new customer deal that was promised when I ported my number. Assurance Wireless provided a phone, but after four faulty models, a manager disclosed the ANS model's deficiencies. They will not replace it with a functional phone unless I pay, which contradicts the Lifeline service's purpose. I've paid Cricket $30 for service and $90 for the phone. Both Cricket and Assurance Wireless have not provided the promised services, leaving me, a disabled individual, with an urgent need for reliable communication.

Since inserting the Cricket SIM card into my Galaxy S4, I have had no service at all. Upon receiving the SIM card in the mail after signing up online with Cricket, it initially worked for a day before suddenly stopping. Despite visiting the Cricket store four times and being advised to purchase a new SIM card, I was left puzzled as to why a new one would be needed. Upon confirming with AT&T that my phone was unlocked and Samsung verifying its compatibility, I proceeded to factory reset my phone as recommended, but still no luck with service. Even after getting another SIM card from Walmart, the issue persists. Despite assurances from Cricket's customer service that my phone was compatible, I have had ongoing problems. I have contacted Cricket's customer service multiple times without resolution, and I strongly believe I am entitled to a refund for the service I have not received. If this matter is not addressed promptly, I will take legal action. I request that auto bill pay be turned off to avoid any further charges for a service that is not functional on my device. Refunds for the service charges paid as well as the additional $11 spent on the new SIM card are expected. Your cooperation is appreciated. Thank you, J.D.

I recently started with Cricket Wireless in December [redacted]. A friend referred me and gave me a code to use in-store. The store staff helped me set up my account and instructed me to enter the code through the Cricket app. Despite numerous calls, my friend hasn't received the promised credit on her bill. On my second call, a representative assured me she would get it, but today they are saying otherwise. This inconsistency is disappointing. My friend's number is [redacted], and my number is [redacted]. My name is Paula Null.

Last night, while adjusting my settings, I mistakenly attempted to set a password on my SIM card. Unfortunately, this action led to the card getting locked after multiple incorrect password attempts. I assumed the password was the same as my phone's, but it was not. I found myself unable to use my phone services or contact Cricket for support. Currently, I can only access limited Wi-Fi by removing the SIM card to bypass the PUK prompt. I sincerely hope to have my SIM card reactivated promptly by Cricket customer service, as I rely on this phone for communication and data services which I diligently pay for. I eagerly await a response from them.

I've had this phone for about a week now, and I've received 36 calls from unknown numbers, all telemarketers. It's frustrating because even when I call back, the numbers are not in service. The telemarketing calls started almost immediately after I got the phone set up. I feel like I'm paying for a service only to have my number sold to telemarketers. Sarah from technical support mentioned that numbers might be recycled, but getting 36 telemarketing calls in a week is excessive. I've been with the company for years, and this never happened before I switched to T-Mobile for my business line and added a second line with you. I'm considering canceling this line as it's unfair to pay for a line that seems to be shared with telemarketers everywhere.

I recently made a bridge payment and needed to pay the remaining $40 by midnight tonight. While I intended to pay it on time, I encountered issues with Cricket's website, phone numbers, and apps preventing me from doing so. They have mentioned it will be resolved by 10:00 am tomorrow, but this would mean I'd have to pay the full $60 again and miss my bridge payment deadline. Despite having the money and means to pay, Cricket's technical problems are preventing me and others from making payments. If I end up having to repay the full $60 due to Cricket's system issues and not for personal reasons, it is frustrating.

My mother recently purchased and sent me an LG Stylo 3 phone. Unfortunately, upon activation, I encountered a "network locked" message and require a 16-digit unlock code to use it. I understand this measure is for security, but in this case, the phone is not lost or stolen. Resolving this is urgent as I need the phone for work, and my mother has already paid for it and added it to her plan. I observed notifications of changes to the account after she added it. Although she suggested visiting a store, this is challenging due to my schedule. It's frustrating to encounter this issue as I have always had a positive experience with Cricket in the past.

Dear Cricket customer service, I'm experiencing several issues with my phone service, which is less than a month old. My Uber app is not functioning, even after multiple re-installations. I suspect interference with my email as I'm missing messages from multiple senders. Additionally, my Spotify app won't download at night, a first-time occurrence after being a member for over a year. Furthermore, my YouTube app freezes and fails to show new content, another new problem. I've also started receiving unwanted calls from telemarketers while working, even though I haven't shared my number with anyone new. These problems indicate a service issue as multiple apps are not working properly. When I contacted customer service, I was only advised to perform a factory reset, which I find inconvenient due to the need to transfer all my photos and contacts. These ongoing issues are frustrating and reflect poorly on the service quality.

During a recent visit to a Cricket Wireless store to set up a new phone plan, I had my number ported for a promotion and purchased a phone. Despite not being informed about any hidden fees, I was given a phone case and screen protector without my consent. These additional items were pushed onto me without checking if I wanted them. On a subsequent visit with my son, I was informed that refunds for these items were not possible; however, I managed to exchange the phone case for one of my preference. Unfortunately, I couldn't get a refund for the $30 screen protector. While I appreciate upselling tactics, I would have preferred being asked before the items were added to my purchase. I am seeking a refund for the screen protector and hope that the store manager, Alma Trevino, and her employee, can undergo further training to ensure a more customer-friendly approach at the Greeley, Colorado, location on [redacted] Centerplace Drive #[redacted]. Thank you for addressing this matter.

I have been a loyal customer of Cricket for many years. Since the transition to AT&T, I have encountered difficulties with paying my monthly bill on the Cricket website using my Bank of America debit card. Despite verifying with Bank of America that there were no issues, the website still fails to process my payment consistently for the past three months. Previously, Cricket representatives could accept payments over the phone, but even that has become problematic recently. I was given a case number of [redacted]-[redacted]-99 and was told the IT department would look into the matter. After numerous attempts to resolve this ongoing issue, I may consider switching to T-Mobile or Sprint if the problem persists. I hope that someone from the Cricket IT department can address and fix this issue promptly. Thank you, Mr. Ernest Deciutiis.

I have been a loyal customer of Cricket for many years. However, since AT&T acquired Cricket, I have faced recurring issues while trying to pay my monthly bill on the Cricket website. Despite inputting all necessary details, the site does not accept payments from my Bank of America debit card. Upon contacting Cricket customer service, they suggested checking with Bank of America, but no issues were found. Although in the past, representatives were able to take payments over the phone and escalate the problem to the IT department, the recent attempt also failed. I was given case number [redacted]-[redacted]-99 and assured a callback from the IT department. After encountering this problem for several months, I am considering switching to T-Mobile or Sprint. I hope the Cricket IT department can fix this issue to retain me as a satisfied customer. Thank you, Mr. E. Deciutiis.

Yesterday, I received about 9 calls from an unknown number. When I picked up, the caller rudely asked, "Who is this?" without stating their identity. I ended the call, but the persistent calls only stopped when it seemed like an adult intervened. Later, I got four more calls within an hour. Concerned about the behavior, I threatened to involve the police if it persisted. Despite my efforts, I couldn't ascertain the caller's identity. Given that school is out this week, I suspect it might be a child attempting a prank. I intend to reach out to the parent to address the lack of phone etiquette and warn about potential consequences if the calls continue.

After facing a recent hacking incident with my bank account, I've decided to avoid using banks altogether. Today, I rode my motorcycle, fueled by my own cash, to the cricket store on 19th Ave and Bell Rd in Phoenix, AZ [redacted]. Despite my objections, the employee demanded an additional $3 on top of my $40 bill, making it a frustrating experience. Paying extra for in-person transactions feels like a slap in the face. Online and automated payments are free, which highlights the unfairness of this situation. This added charge seems like both robbery and a violation of my consumer rights. The lack of transparency and illogical fees are extremely dissatisfying. I plan to share my experience on various platforms to bring attention to these unfair practices. It's disappointing that such a well-known company like Cricket Wireless operates in this manner. Hopefully, customer feedback like mine will prompt them to review their policies. I'm considering returning to Straight Talk for their consistency and reliability. - S.P.

I am experiencing trouble with my phone. It consistently freezes and fails to play videos, while also not receiving messages as expected. I am particularly upset that I have not received photos and videos my husband sent me. Additionally, the phone frequently drops calls, which is frustrating. I previously exchanged this device for the same model, which continues to have issues. This ongoing problem is causing me a lot of frustration.

I want to purchase a GPS smartwatch for my 3-year old to keep track of him as he explores the neighborhood. I want to be able to locate him and receive notifications if he strays outside a set boundary. 1) I'm unsure if Cricket supports the use of an older GSM device that requires a 2G SIM card like the Speedtalk Mobile SIM card ("T-Mobile"). The watch instructions mention activating GPRS and Caller ID Display features prior to usage. 2) Can anyone confirm if Cricket offers decent 2G coverage in zip code [redacted]? 3) I'm curious if I need to set up a new phone service specifically for the GPS watch or if it can work using my existing iPhone's service. Thank you, Judy

I recently purchased two phones for my granddaughters from Cricket, along with screen protectors, cases, 2 months of service, and activation - totaling just under $[redacted]. Unfortunately, I couldn't afford insurance. Upon having the cases and screen protectors put on by an employee, I discovered an issue - one of the phones is now broken outside of the screen protector due to it being the wrong size. I believe this was a mistake made by the Cricket employee. I am seeking a replacement phone and an appropriate screen protector free of charge from the store where I made the original purchase. Can this be arranged? Thank you.

I purchased two phones for my granddaughters a month ago. Unfortunately, one of the phones already has a cracked screen, even though I took precautions by buying cases and screen protectors. The screen cracked because the Cricket employee installed the wrong size screen protector. I contacted Cricket, but they directed me to Motorola since the phone is still under warranty. However, replacing the broken screen would cost $75, and I cannot be without a phone due to a medical condition. I believe Cricket should replace the phone and correct the screen protector for free due to the employee's mistake. I hope we can resolve this issue promptly. Thank you.

I have been a Cricket customer since March 8, [redacted], and purchased my Cricket Wave phone model # FTU18A00 from a Target store in Seattle. This is the second phone of this model I have owned. I am experiencing issues with both phones as they do not hold a charge for a long time, not even the whole day. When fully charged to [redacted]%, it quickly drops to 97% upon unplugging with no apps running and depletes rapidly after that. The first phone even stopped charging entirely, leading me to exchange it for the same model. Despite following the instruction manual for a full battery setup, the new phone presents the same charging problem. Additionally, the screen freezes at times, requiring me to remove the battery to restart the phone. These challenges are impacting my ability to make and receive calls smoothly. I am eager to continue my service with Cricket but need assistance in resolving this ongoing battery issue. Thank you, Melissa Stormo.