Cricket Wireless Customer Service Issues

The repair store at Cricket couldn't resolve my issue. They suggested upgrading to the $55-$60 plan for 22GB, but it still won't be enough. Unfortunately, an unlimited plan isn't an option with Cricket. I appreciate the knowledgeable staff at the store who have helped me before. I depend on having data and am eager to find a solution. I have upcoming services with Verizon which may reduce my data usage. My data will renew on Dec. 15. I value being direct and not wasting time on unnecessary details. I'm frustrated with the limitations of my current plan and want honest information. Unlimited plans aren't offered with Cricket. Despite the frustrations, I appreciate the staff at the Brookside DE store. I'm focused on practicality and efficiency rather than the gimmicky sales pitches. I need a reliable service to stay competitive in my business.

I mailed my phone to Cricket for a replacement on November 26th around 8:36 PM because it wasn't charging. Worried about losing my photos, I managed to download only 56 out of many pictures taken since August 22, [redacted]. Apparently, there are multiple clouds, and I used to upload everything to the cloud without realizing. I was instructed to keep the SD card, SIM card, and back cover before sending the phone via UPS. I need help retrieving all my photos as they mean a lot to me. Despite reaching out to Cricket, UPS, and even visiting a Cricket store, I wasn't able to get assistance with recovering my photos. Please contact me at my landline number [redacted]. My Moto E5 Cruise phone's Return Authorization number is RA [redacted]7, IMEI is [redacted][redacted], and the outbound tracking number is 1Z6Y2F[redacted]90. Kindly try to retrieve the phone first before contacting me.

I am hoping to resolve my issue with Cricket's customer service. I have been trying to add a new line to my account for three days without success. Despite receiving a new SIM card and contacting multiple agents, the activation process is proving to be very challenging. I have provided my name, Theresa R., phone number [redacted], and PIN [redacted] for reference. The agents I spoke with seem to overlook the notes in my account, requiring me to repeat information such as the SIM card number and MEI number multiple times. It has been frustrating to communicate the same details repeatedly and not have the new line added promptly. I am also interested in the 2 lines for $80 promotion but fear I might not be able to take advantage of it due to the current issues. I hope that someone can assist me efficiently and add the new line as soon as possible.

I returned a defective phone to the Cricket store in Dexter, Missouri. The manager initially said he couldn't refund me because I had prepaid for the phone. However, after mentioning the 7-day return policy, he agreed to give me my money back. When I informed him about the information from customer service, he said only the district manager could approve the refund and then declined. I have reached out to the district manager via email without a response, so I am seeking further assistance. The phone was defective, and I returned it within 24 hours. I believe I am entitled to a refund of the upgrade fee considering the circumstances. I am determined to pursue this matter as the store did not clearly state the upgrade fee was non-refundable. Despite the manager's claim of customer remorse, he still had to fix the phone, demonstrating it was indeed defective. I am not willing to give up on this issue, and I kindly request your assistance or guidance on who can further help me.

I came across a promotion on Cricket Wireless offering the Apple iPhone 6s for $99.99 with a $[redacted] discount for number transfer. Upon ordering the phone online, the cart showed a price of $[redacted].99. I reached out to Miriam S via online chat regarding the discrepancy. Despite providing all the necessary information about transferring my Tracfone number, I was informed that I could place the order and receive a partial refund later. Miriam S provided a ticket number ([redacted][redacted]) after consulting with the specialist team. Subsequently, I was notified that the discount couldn't be applied due to Tracfone being considered an AT&T subsidiary, although it was exclusively a Tracfone number. My discussions over two days with David R from Cricket's escalation team did not lead to a resolution. Despite my father smoothly transferring his Tracfone number in-store without issues on July 1, [redacted], I faced complications with the online order. I seek assistance in resolving this situation promptly.

1. I encountered an issue when trying to input a contact's name in my phone, only numbers could be entered, not letters. 2. Following an update last night, I can no longer access my emails in Outlook on my phone. It seems the same problem I had with entering text instead of numbers occurred - there are no buttons to type names or access emails. Upon further inspection, attempting to re-enter my email address did not work after the recent update, and I also noticed the inability to input names into contacts over the weekend. It appears that the second issue arose post-update from last night, while the first problem persists without an icon or button to input alphabetic characters.

I own a Galaxy S7 and switched to Cricket a few months ago. I have been experiencing issues with my text messages not consistently going through, especially when sending pictures. Despite being able to send them through FB Messenger, texts seem to fail. Additionally, my phone doesn't always ring for incoming calls, including those from my husband. I've found Cricket's customer service to be unhelpful as wait times are long, agents' assistance is unclear, promised call-backs never happen, and advice given is inconsistent. Visits to multiple Cricket stores have also been unproductive, with staff unable to effectively address or resolve my problems. I've spent hours adjusting settings based on online suggestions with no improvement, leaving me feeling extremely frustrated.

I recently made a purchase of a cellphone from Cricket online, but unfortunately, it was delivered to the wrong address. After handling the return with UPS and having the device sent back to Cricket, I was informed that I would receive a refund upon their receipt of the item. However, as the promised refund did not materialize within the specified time frame, I contacted Cricket again. Despite multiple calls and reassurances of a 3-5 day wait, I still have not received my refund. During my attempts to address this issue, I have been consistently met with delays and unfulfilled promises. I am seeking guidance on the next steps to escalate this matter and obtain the refund I am rightfully owed. I have detailed records of all communication with Cricket, including the prolonged necessity to maintain my service due to porting my number. I am frustrated with the lack of resolution and transparency from Cricket, and I am eager to find a resolution promptly.

Dear Cricket Wireless, I am experiencing an issue with my high-speed data metering while connected to wifi at home. Despite being connected to our home router, I have received notifications that I am reaching my mobile data limit. I believe there may be an error in how this is being calculated. I would appreciate it if you could look into this matter. Please acknowledge receipt of this message. Thank you, L.M. [redacted] [redacted] [redacted] Thank you.

I am attempting to switch services online. I bought the Motorola e5 with a 2GB monthly plan for $30. The phone was complimentary due to the switch. I used my credit card to pay for the data plan. After completing the purchase, the screen displayed "hang on, processing order." After 15 minutes, it still showed the same message. I contacted Cricket customer service on 12/14/18 for an update, but they were unable to assist me. As I didn't receive an order confirmation email, I tried to place the order again on 12/15/18, only to face the same issue.

On December 21, [redacted], I switched 4 numbers from Verizon to a store in Cullman, AL looking to get 2 free phones and 2 iPhones. However, they were out of iPhones and promised to order them online after the number transfer. Instead, I received 4 free phones and was told to keep the extra 2. After realizing I couldn't order the iPhones at the discounted price, I returned to the store, wanting only the 2 free phones. The staff said their district manager would provide the iPhones on December 26th at 10 AM, but later informed me they were out of stock. Frustrated, I couldn't purchase the desired phones, the 32GB iPhone 7 for $[redacted].99 each with a number transfer. My experience was further marred by unprofessional behavior on the phone, as they laughed and used inappropriate language with me. I seek assistance to address this situation.

I've been trying to contact them for over two and a half weeks now without any resolution. I have to call them multiple times a day because they don't fix anything. Yesterday, when I was about to speak to a person, my phone suddenly hung up during the transfer. I've been complying with all their requests repeatedly every day, but I'm frustrated with the lack of progress. I've requested to speak with a supervisor multiple times, but it has led me nowhere. Despite being told they would submit a ticket to tech support, I later found out that no ticket was ever created. I also asked to speak to an American representative, as I believe it is the right of every American company to provide this option. However, the supervisor abruptly ended the call. I work during the night when Cricket is closed, and my Samsung Galaxy S9, which is only four months old, is experiencing issues with the screen and won't respond to any troubleshooting methods.

I recently switched from Verizon to Cricket. While my husband's and daughter's Samsung S7 and S7 Edge phones are working fine, my Samsung Note 8 is facing issues. I can send messages but can't receive them. The store representative mentioned it was a Verizon problem, but Verizon denied it. Initially, they claimed it was due to the Messaging+ app, which my family uses without any problems, yet it doesn't work on my phone. I was frustrated when we considered buying an iPhone for our daughter. The store employee seemed rushed and pressured us. When my daughter changed her mind, he had already transferred her number and said she'd have to pay full price for the iPhone. Now I'm questioning if we should have chosen T-Mobile instead.

I have contacted customer service twice within the last two days regarding opening a new account and have also visited the storefront. I am interested in knowing when the iPhone 6 will be restocked so I can make a purchase. I was informed that only corporate has this information and customer service does not have a direct line to corporate. I find it frustrating that it is so difficult to obtain this simple information about product availability. If this issue is not resolved, I may have to explore other wireless carrier options. I hope to receive a clear answer to my query soon so I can proceed with setting up service or considering alternatives. Thank you.

I upgraded my phone at store [redacted], MobilLink PA LLC-Ogontz on 12/24/18 and added 5 accessories that were supposed to be free with the lease/purchase plan. Upon realizing they weren't actually free, I returned the items to the same store on 12/29/18 after a long drive. Despite wanting to keep the phone, I was instructed to return it by Tiara, the manager. The return wasn't processed in the system, leading to payment issues when trying to make a new purchase in the store on 12/31/18. Despite multiple attempts to get my refund of $76.99 for the initial lease payment and new equipment fee, I still haven't received it. Tiara offered to sell me back the phone for cash but was unavailable when I returned to the store. After several attempts to finalize the refund and purchase, I'm still waiting for my account to be credited and my purchase history cleared so I can proceed with upgrading my phone.

I had a big issue at a store in Deland, FL. I bought an iPhone 7+ on sale last week for $[redacted].99. The clerk claimed I would receive 5 free accessories chosen by her, but the receipt shows charges for each item. The total I was told to pay off in 90 days is $[redacted].98, significantly more than expected. The manager denied that the salesperson mentioned the accessories being free. I tried to return the items but was told I had to return the phone as well. I am filing a complaint against Cricket for false advertising and seeking a refund of $[redacted] for the charged items. If I do not receive a response this week, I will involve the news channel. The store location is [redacted] S Woodland, Deland. Thank you.

I encountered a significant issue at the Deland, FL store. I bought an iPhone 7+ during a sale last week for $[redacted].99. The clerk claimed that I would receive 5 free accessories with the purchase, which she picked out for me. The receipt listed the items at $29.99 each, with a total of $0.00 charged. Strangely, the receipt showed a credit of $[redacted].94 for a phone priced at $[redacted].99. However, the leasing information indicated a full payment of $[redacted].98 within 90 days. Despite my complaint, the manager insisted the clerk did not promise the accessories for free. I feel misled and overcharged for the items. The store refused to let me return only the accessories and keep the phone. I have reported this to Progressive, who is helping me escalate the issue to the lending provider and considering involving the news media for investigation. I seek a refund of $[redacted] for the accessories, as I intend to return them. The service at this store is unacceptable, and I plan to escalate further if not resolved promptly.

I recently added the Cricket international plan for $15 a month to my Unlimited plan to use my phone in England. However, I am currently in England, and I'm unable to send or receive texts or access the internet without WiFi. Whenever I try to call customer service, my phone restricts calls to emergencies only. I need assistance with resolving these issues so I can use my phone outside of WiFi zones. Thank you.

I purchased 2 phones and service approximately 4 months ago. At the time of purchase, I was told by the salesperson that both phones would include hotspot capabilities, which influenced my decision to buy. However, when I tried to use the hotspot feature about a week later, it did not work. When I went back to the Cricket store where I made the purchase to inquire about the hotspot, I was informed that I would need to pay extra for this feature as the original salesperson no longer worked there. Despite speaking with the store manager numerous times, the issue has not been resolved. The sales associate who initially assisted me had assured me that the hotspot was included in the service, and I find it unfair that I am now being asked to pay extra for something that was promised to me at the time of purchase. I hope that Cricket will honor the initial agreement and add the hotspot feature to my service without any additional charges.

I visited a cricket store on Sunday to get service and brought my own phone from T-Mobile. After paying, when the SIM card was inserted, the phone didn't work. The store manager was not available and asked me to return on Monday for a refund. I called customer service that evening, and the representative suggested disputing the charge with my bank if a refund was not issued. On Monday, when I inquired about the manager, she was unavailable. I left my contact details for her to call me back. Today, I spoke to another lady who, after discussing with her district manager, offered to exchange the phone instead of a refund. I am dissatisfied with the service and the lack of professionalism at that store. I had to initiate contact every time.