Toll-free·Calls Cricket Refill Card·Most popular Cricket Wireless number
Q:
How do I talk to a live human at Cricket Wireless?
A:Press 0
Q:
Does Cricket Wireless offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Cricket Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Cricket Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Cricket Wireless. In order to continually improve our service, your call may be recorded.
Say English.
Or press one. Spanish."
Excerpt from a call with Cricket Wireless
Thursday, January 18, 2024 10:16 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Cricket Wireless. In order to continually improve our service, your call may be recorded.
Our call center voice representatives are currently unavailable.
Our myCricket mobile app is an easy way to manage your account at any time of the day.
If you need a live representative, our chat team can still assist you today from nine AM until eleven PM East eastern time.
Just so you know, our Cricket Voice representatives are available from nine AM to nine PM eastern time, Monday through Saturday.
Say English or press one Spanish.
How can we help you today? Say something like, make the next payment on my account, or what are your store hours?"
Excerpt from a call with Cricket Wireless
Tuesday, June 4, 2024 11:48 AM
They may ask you to enter information with the dial pad
"Enter the PIN for that mobile number now."
Excerpt from a call with Cricket Wireless
Tuesday, April 2, 2024 11:43 PM
They may ask you to say or enter information
"Try saying something like, what is my next payment?
Or buy more mobile data.
Let's just get you logged in.
What's the Cricket phone number you
Say or enter the ten digit wireless number you're calling about."
Excerpt from a call with Cricket Wireless
Wednesday, May 29, 2024 1:07 AM
What are the hours and when should I call?
Cricket Wireless operates the call center for this 800-274-2538 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,973 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cricket Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cricket Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cricket Wireless is Saturday.The most busy day to call is Thursday, which averages 174% more phone calls by comparison.Again, this is based on a sample of 1,973 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call Cricket Wireless
In summation, the best day to call Cricket Wireless is Tuesday.
Why Customers Call Cricket Wireless
If you have time to do a bit of reading before you call Cricket Wireless, we recommend you read over some of our problem-specific articles.
This article provides a cost comparison between Cricket wireless and other major cell phone providers. It outlines how Cricket measures up in price for single lines and family plans and how much data is included with a Cricket plan. You can also use the provided links to Cricket customer service to expedite your service.
This article outlines the pros and cons of Cricket Wireless service. The article outlines coverage area, pricing, data speeds and customer service rating. This article gives the reader information to make an informative decision on whether or not Cricket Wireless is the right option for them.
Cricket Wireless offers a range of affordable prepaid plans to cater to various needs. The plans are designed to provide flexibility and value for money. The basic plan starts at just $30 per month, which includes unlimited talk and text nationwide. For customers seeking data access, the next plan, priced at $40 monthly, offers 10GB of high-speed data. Additionally, they have a $55 per month plan, which provides unlimited high-speed data. For those requiring more perks, the $60 monthly plan includes unlimited high-speed data, along with a mobile hotspot feature. With all plans, taxes and fees are already included, ensuring transparent pricing. Cricket Wireless strives to offer cost-effective options without skimping on quality, ensuring customers stay connected without breaking their budget.
Click the link above to get answers to just about any Cricket Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cricket Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Speak to somebody: "I need to speak to somebody about my account issue."
- From a call lasting 1m 35s , Jul 2, 2024 8:05 PM
Make a payment: "I need to make a payment on my account."
- From a call lasting 1m 26s , Jul 2, 2024 8:03 PM
Payment assistance: "Make the next payment on my account."
- From a call lasting 15m 6s , Jul 2, 2024 7:16 PM
No clear purpose: ""
- From a call lasting 2m 25s , Jun 30, 2024 5:37 PM
Issue with application: "I have a problem with my application."
- From a call lasting 2m 18s , Jun 30, 2024 9:32 AM
Requesting payment extension: "I need to request a payment extension."
- From a call lasting 2m 33s , Jun 30, 2024 2:49 AM
Requesting account number: "I need my account number for reference."
- From a call lasting 1m 44s , Jun 24, 2024 9:53 PM
Audio issues: "Can you hear me?"
- From a call lasting 4m 16s , Jun 24, 2024 5:00 PM
Considering switching to Xfinity: "I really like y'all service, but I'm considering switching to Xfinity for a better deal."
- From a call lasting 21m 54s , Jun 19, 2024 9:16 PM
Requesting transfer PIN: "I would like to get information of the PIN to transfer to a different company."
- From a call lasting 13m 46s , Apr 22, 2024 6:25 PM
More Cricket Wireless Customer Service Contacts
There are of course other ways to contact Cricket Wireless customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Cricket Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cricket Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cricket Wireless agent. This phone number is Cricket Wireless's best phone number because 36,210 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-274-2538 include Device Support, Payment Arrangement, Change Plan, Cancel Service, Transfer Service and other customer service issues. The Cricket Wireless call center that you call into has employees from Florida, Texas, California, Wisconsin and is open 24 hours, 7 days according to customers. In total, Cricket Wireless has 1 phone number. It's not always clear what is the best way to talk to Cricket Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cricket Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cricket Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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