I am shopping for a refinance and am supposed to have until August *nd for other mortga...

GetHuman-justtj's customer service issue with Creditkarma.com from July 2018

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The issue in GetHuman-justtj's own words
I am shopping for a refinance and am supposed to have until August *nd for other mortgage hard inquiries without hurting my credit score. But every time there is a hard inquiry, my scores go down at least * points. Is Credit Karma giving me bad information or what? My score was over *** but now has fallen about ** points for hard inquiries that were not supposed to hurt my credit score. What's going on?
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Creditkarma.com

Customer service issue
Reported by GetHuman-justtj
Jul 26th, 2018 - 10 mons ago
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
Timeline
GetHuman-justtj started working on this issue
Jul 26th, 2018 2:57pm
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Jul 26th, 2018 2:59pm
GetHuman-justtj indicated the issue is not fixed yet.
Jul 30th, 2018 12:11pm