Hello, *My name is Delaney Weaver. I live at * Andrews Ave, West Warwick Rhode Island...
GetHuman2359594's customer service issue with Cox Communications from March 2019
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The issue in GetHuman2359594's own words
Hello, *My name is Delaney Weaver. I live at * Andrews Ave, West Warwick Rhode Island, *****. I am very displeased with the service I’ve been receiving over the past * months. On November *st I moved at which time I requested my service be transferred. I also added my fianc* onto the account so he would be able to pay the bill and speak with you in regards to the account. However, the multiple times he’s attempted to contact you (over problems we’ve been having with our service) he is unable to speak with you because he was not added (although at the time it was confirmed he had been). During the time of the transfer of service there was also issues with the technician coming out. They had scheduled it for a particular day in which I stayed home from work waiting and no one showed up. After reaching out again, they apologized for scheduling the date wrong and said he would be out the following day. When the technician came out he had an issue connecting one of the boxes. I recall him making a call to what I’m assuming was your main office in which time I heard a very hostile woman saying “it wasn’t their problem.” I am unsure of what she was referring to but I find it to be an alarming coincidence that we’ve had issues ever since. Soon after the technician had left one of our cable boxes was not working. We called in to have someone come out and when they did they said “it was never registered into their system.” -which is why it was not working. Oddly enough, this was the box the tech had made a call about. During that time we were also having issues with another box were connectivity seems to be an issue. In order to even get the box to turn on you have to disconnect it, wait a minute, and plug it back in. It also loses connection while you are watching TV and you have to repeat this step. It has become quite a hassle. When we told the tech about this, he assured us that once the other box was registered the issue would resolve. It didn’t. The problem has grown increasingly worse and because of that, and the disregard for customer service, I have contacted another company to switch services. Along with this, we’ve had multiple issues with our internet connectivity where we cannot use multiple devices at one time, and I have lost many work presentations due to the loss of WIFI at any given time. These issues have been frustrating and no help has been given. Tonight we made another attempt to contact customer service in which we were told it would be a $** charge for someone to come out. As someone who never complains because I’ve been in the alternative situation I usually bite my tongue but this experience has been horrendous. I hope someone can reach out to make this right.
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