I set up an appt with Comcast to add Internet service to my package an appt was set up...

GetHuman-aikmanp's customer service issue with Comcast from October 2018

3 views | 7585 similar | 0 following
Help with my Comcast issue
Next: our robot will wait on hold for GetHuman-aikmanp to get a Comcast rep on the line!
Always use the GetHuman Phone to call Comcast. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-aikmanp's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aikmanp may need:
Name on account, Billing Address, Last four of social security, and Account PIN
The issue in GetHuman-aikmanp's own words
I set up an appt with Comcast to add Internet service to my package an appt was set up for **** @ **-**, the tech was a no show. I called comcast the same day and the Rep said the appt was set up wrong, but he found a tech that could come out the same day from *-*. that tech was also a no show. To add insult to injury, Comcast billed me for $** installation plus for internet service that you did not provide. on **** I talked for an hour to three different people hoping to get this resolved as I will not PAY FOR SERVICE YOU ARE NOT PROVIDING! I'm pretty sure you cannot charge me for service you are not providing. It's illegal. Jaimie said she would issue a credit. That never happened. I talked to a gentleman who set up the installation for the internet and the service appt was on *****. This time the tech showed up. He checked the connection but it was too weak. He went outside to try to do something with the line but I'm on the *th floor and his ladder would only come up as far as the third floor. He said Comcast would call me to set up another appt and they would come out with equipment that would reach the *th floor. As you can imagine, not having the credit resolved on my account has left a very BAD TASTE IN MY MOUTH. my Acct * is ***** ** *** ******* I WANT MY FULL CREDIT FOR $ **, INSTALLATION PLUS * MONTHS OF $**.** INTERNET PLUS $**.** MODEM. AND I WANT THIS IMMEDIATELY.

GetHuman-aikmanp did not yet indicate what Comcast should do to make this right.

How GetHuman-aikmanp fixed the problem

We are waiting for GetHuman-aikmanp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Comcast's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Comcast issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-aikmanp fixes it.
This email address isn't valid

Comcast

Customer service issue
Reported by GetHuman-aikmanp
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7585 others
0 customers following this

Timeline

GetHuman-aikmanp started working on this issue
Oct 22nd, 2018 6:08pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers