Good morning. Please help. I am in my trial period and I bought ** credits thinking th...

GetHuman-rbdiana's customer service issue with ClassPass from November 2019

Help with my ClassPass issue
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The issue in GetHuman-rbdiana's own words
Good morning. Please help. I am in my trial period and I bought ** credits thinking they would be added to my first month’s paid membership. Now my profile is showing that all but ** credits of what I purchased must be used before my trial period ends. I tried to prebook to use the credits, but I am limited to booking within my trial period. Although, I have a class booked everyday, I am still unable to use all my credits. Please allow me to move all unused credits into my first paid month. I appreciate your understanding in advance. Thank you and Happy Holidays.

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ClassPass

Customer service issue
Reported by GetHuman-rbdiana
Nov 21st, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 1005 others
0 customers following this

Timeline

GetHuman-rbdiana started working on this issue
Nov 21st, 2019 2:51pm
GetHuman-rbdiana shared this issue with your circles on Google+
Nov 21st, 2019 2:51pm
GetHuman-rbdiana indicated the issue is not fixed yet.
Nov 26th, 2019 12:36am

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