I spoke with someone via chat on November **, **** about extending my free trial for an...

GetHuman1641188's customer service issue with ClassPass from November 2018

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The issue in GetHuman1641188's own words
I spoke with someone via chat on November **, **** about extending my free trial for another month (through December **) because I did not get a chance to use any of my credits the month prior. I also received a confirmation email regarding my extension and that the fee was *$. Yet, after the fact, I was charged $**.** to my debit card on file on Monday November, **. I would like this amount to be refunded seeing as I got an extension. Please inform me how this will be taken care of and when.
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ClassPass

Customer service issue
Reported by GetHuman1641188
Nov 27th, 2018 - 9 mons ago
I have an issue with ClassPass too
Not resolved
Seen by 3 customers so far
Similar issue to 508 others
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Timeline
GetHuman1641188 started working on this issue
Nov 27th, 2018 10:30pm