My account appears to be active still. I have a hip injury and needed to Vance my subsc...

GetHuman-missmira's customer service issue with ClassPass from August 2018

3 views
 | 
136 similar
 | 
0 following
Help with my ClassPass issue
First: share to improve GetHuman-missmira's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-missmira's next move: go to the ClassPass help center.
ClassPass doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-missmira will want to follow the link below to head to their help center. We will check on GetHuman-missmira later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-missmira may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman-missmira's own words
My account appears to be active still. I have a hip injury and needed to Vance my subscription. I made sure to cancel early in July so that I would not be billed in August. Today I realized there was a $** recent charge on my account. Please refund this amount, as I cancelled a month ago! I remember seeing the notification on the screen that this decision was not reversible and there would be a hefty deactivation fee. I confirmed, and I’m so confused why my account is still active? ALSO YOUR IN APP HELP SUBMISSION FORM DOES NOT HAVE AN ACTUAL SUBMIT BUTTON!
GetHuman-missmira did not yet indicate what ClassPass should do to make this right.
I have an issue with ClassPass too
How GetHuman-missmira fixed the problem
We are waiting for GetHuman-missmira to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ClassPass's attention and get better help faster. Tap below to get started.
Having ClassPass issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ClassPass email you?
This email address isn't valid
Follow this issue
See how GetHuman-missmira fixes it.
This email address isn't valid

ClassPass

Customer service issue
Reported by GetHuman-missmira
Aug 10th, 2018 - 7 mons ago
I have an issue with ClassPass too
Not resolved
Seen by 3 customers so far
Similar issue to 136 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-missmira started working on this issue
Aug 10th, 2018 5:37pm