My account appears to be active still. I have a hip injury and needed to Vance my subsc...

GetHuman-missmira's customer service issue with ClassPass from August 2018

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The issue in GetHuman-missmira's own words
My account appears to be active still. I have a hip injury and needed to Vance my subscription. I made sure to cancel early in July so that I would not be billed in August. Today I realized there was a $** recent charge on my account. Please refund this amount, as I cancelled a month ago! I remember seeing the notification on the screen that this decision was not reversible and there would be a hefty deactivation fee. I confirmed, and I’m so confused why my account is still active? ALSO YOUR IN APP HELP SUBMISSION FORM DOES NOT HAVE AN ACTUAL SUBMIT BUTTON!
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Customer service issue
Reported by GetHuman-missmira
Aug 10th, 2018 - 7 mons ago
I have an issue with ClassPass too
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Seen by 3 customers so far
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GetHuman-missmira started working on this issue
Aug 10th, 2018 5:37pm