Citizens Bank Customer Service Issues

I wanted to express my gratitude towards Victor for his exceptional assistance in resolving an issue I had with my water bill. Upon checking my account, I noticed a discrepancy as it reflected a payment of $[redacted] instead of the correct $[redacted]. Victor attentively listened to my situation and provided me with a ticket number while explaining the process to address the error, acknowledging the financial strain it was causing with a pending mortgage payment. Just two days later, on 8/8, I discovered that the incorrect $[redacted] had been promptly refunded back to my account. Victor's professionalism and kindness throughout this process truly exemplify outstanding customer service.

I have been attempting for five months to refinance my current home equity loan. I have been requested three times to unfreeze my credit report as it expires before they begin working on the loan. Despite sending emails for inquiries and to offer information, I have not received any responses. The lack of communication regarding the receipt of my emails is disappointing. I am feeling very frustrated with this whole process and specifically with the loan officer, Chad B. Sanders.

Subject: Concerns Regarding Cashier Check Deposit at Citizens Bank I have been a loyal customer of Citizens Bank for over twenty years and have always found it convenient to bank at the branch located in Stop and Shop on Grafton Street in Worcester, MA due to my disability. Recently, I deposited two cashier checks totalling $10,[redacted] that were purchased from the same branch using funds from my Checking Account. Despite my belief that cashier checks should be treated as cash immediately when deposited, I was informed by a representative named Angel that the bank's policy holds such checks for one business day. This has raised concerns for me as I worry about potential issues with checks I have written against those funds. Should any of my checks be wrongfully returned due to this hold, I will have no choice but to pursue legal action against Citizens Bank. I find this policy to be potentially harmful to vulnerable clients and unethical for an institution to profit from erroneous fees. I intend to escalate this matter with the appropriate authorities if not addressed satisfactorily by Citizens Bank. Such policies should be challenged and rectified to protect the interests of all customers. Thank you, Anthony B. Long-time Citizens Bank Customer

I submitted a "Hail Claim" with State Farm Insurance for my roof. I got half the payment as anticipated, but the check is made out to me & Citizens Bank NA ISAOAATIMA. To deposit it and make a payment to the roofing company, both of us need to endorse it. How can I get this check endorsed by Citizens Bank if there is none in the Omaha NE area?

To whom it may concern, I recently had a negative customer service experience over the phone. The representative, Janice, and I spoke around 9:53-9:56 AM. During our call, Janice spoke too closely to the microphone, making her words unclear to me. I hesitated to ask for clarification, which may have upset her. When I mentioned not having a loan number at the moment, Janice became agitated and raised her voice, claiming she couldn't assist me without it. However, she managed to resolve the issue by using my SSN after a very unprofessional and rude exchange. It's important for Janice to understand that she represents the company and her behavior was disappointing. I am relieved to have paid off my loan and closed my account with your bank. I am not considering returning in the future. Thank you for your attention.

I recently received an alert from Credit Karma regarding a new hard inquiry on my account from Citizens Bank. This was very confusing since I haven't opened any new accounts or had any dealings with Citizens Bank. After trying to contact Citizens for two days, they directed me to Equifax to resolve this issue. Equifax, however, informed me that I needed to reach out to Citizens Bank to have the inquiry removed. Frustrated, I spent hours on hold with Citizens Bank trying to resolve the matter. Eventually, I reached a supervisor who abruptly dropped my call after gathering my information. It's disheartening that this hard inquiry has caused a drop of 19 points on my credit score and may take up to 30 days to be removed. I feel let down by the bank's irresponsible actions and frustrated that I have to handle all the work to rectify this situation.

My mother banks at Citizens. She has dementia. Today, I took her to the Lee/Harvard branch in Cleveland to get a temporary card because her card was damaged. The staff said they don't make cards, so she received two desk cards with her information written on them. When I mentioned my mother's condition, the banker became defensive, telling me to step back and not approach him that way. I was only trying to assist my mother. The banker then barred me from entering the bank. Do you really not provide temporary cards for lost or damaged cards? Why is it difficult to obtain a printout of customer information? Just wanted to understand the procedures better. Also, I wasn't actually kicked out of the bank.

Dear Beneficiary, Thank you for reaching out to the Citizens Bank Foreign Remittance Department. We have received the €7 million Euros for secure remittance into your nominated bank account. To proceed with the fund transfer, we kindly request the following information from you: 1. Full Complete Names: [redacted] 2. Address: [redacted] 3. Telephone & Fax Numbers: [redacted] 4. Valid ID such as Driver's License & International Passport Copy: [redacted] 5. Country: [redacted] 6. Occupation: [redacted] 7. Age: [redacted] Once we have this information, we will initiate the transfer promptly. For further assistance, feel free to contact us at the provided phone number or email addresses. Thank you for choosing Citizens Bank. Best regards, Michael Williams Director, Foreign Remittance Department Citizens Bank Sent: Sunday, April 25, [redacted] at 5:52 PM From: "Victoria Diaz" <[redacted]> To: "[redacted]" <[redacted]> Subject: €7 million Euros What are the next steps? Please advise on the amount to be transferred. Is this legitimate? Thank you.

Hello, I recently opened an account and had $50 in checking and $10 in savings. After not checking my account for about 10 days, I realized my son used the account without authorization. I spoke with a representative who said the fees would be waived and the account cleared, but now it has more debt. I never allowed transactions without funds. How can we resolve this so I can set up direct deposit? Despite assurances from a manager, the issue persists, and my card is frozen. Please unfreeze it so I can begin depositing checks. After leaving TD Bank for minor issues, I hope to resolve this matter with your help. Please contact me at [redacted]. Sincerely, Frank W. Z. Jr.

Hello, I would like to share my recent experience with a teller, number D100914, at Citizens Bank located at [redacted] Stenton Avenue. On June 26, [redacted], I visited the branch to withdraw $[redacted]. Although intending to leave a small balance, I needed the money to urgently pay a bill. The teller incorrectly stated that $[redacted] less could be withdrawn due to a Microsoft transaction. I explained my confusion since I hadn't authorized any Microsoft transactions. The teller's response was dismissive and I felt disrespected. After a heated exchange, I requested to close my account as a result of the unpleasant encounter. This encounter was uncharacteristic of my previous positive experiences with Citizens Bank, and I believe such customer service issues should be addressed promptly.

I received a text about an auto loan that requires me to input my banking details by clicking on a link. However, I am unsure if this link is secure or not. I prefer not to provide banking information through my phone. Although I did not directly apply for the auto loan, I submitted paperwork at a dealership and expected communication via mail or email, including a secure link for payment. Since I lack an account or card with Citizens, I cannot contact customer service through their phone numbers. I wish to speak with a representative but seem unable to do so without an existing account.

I experienced fraudulent activity on my account, leading to a card replacement. Subsequently, I received returns from Amazon and Kohl's on the same day; the refund from Amazon was successful, but the one from Kohl's encountered issues. Despite two months of attempts to secure the refund, following advice to wait, my efforts were in vain. After multiple unsuccessful calls to the [redacted]-number, I sought help from a local branch. Unfortunately, their assistance was unhelpful, insisting that they couldn't locate the receipt I provided. Kohl's maintained they couldn't refund the money twice. The situation remains unresolved, worsened by the limited hours of local branches, with no Saturday availability. A scheduled appointment for this evening was also mishandled, causing further frustration. I am determined to receive my refund, file a formal complaint, and escalate the matter to the banking commission in NYS.

My Cash App is linked to Citizens Bank. On August 29th, [redacted], I made a $[redacted].00 payment to a friend, but he didn't receive it. Upon realizing it was a scam, I canceled the transaction promptly. After visiting my branch in Codman Square and reporting the issue, my account was credited back the $[redacted].00. However, Citizens Bank later withdrew the same amount from my account. I thought this matter was resolved, but it seems there is still a problem. I'm currently recovering from surgery at home for the next six weeks, so I'm unsure if I should go back to the bank to handle this situation again.

Hello, I resided in Boston from [redacted] to [redacted]. Due to a family emergency, I had to return to Venezuela and couldn't go back, leaving my checking account inactive there. I am in need of activating it to receive payments/deposits via Zelle and use the funds here. I still possess the debit card and checkbook. I have been attempting to reach out since my return but faced difficulties until now when we are dealing with dollar transactions in our daily life and businesses here. Additionally, I require my account for my family in Boston to send us funds for my mom's expenses. I am hopeful that you can provide assistance and clarify the process. Thank you for your time and consideration. I eagerly await your response. Best regards, Beatriz Evelyn Malaver Avendaño

My daughter, Shayla Freelove, recently had her account compromised by someone other than herself. This is incredibly concerning as her license was stolen over a year ago, and she is the only one with access to her ATM card and pin. I fail to understand how unauthorized individuals were able to withdraw funds with her old license without verifying the person's identity thoroughly. It seems crucial for establishments to require individuals to lower their masks to confirm their identity properly. Without a stringent verification process, how can we trust the system to keep our money secure? It is unfair that she has to wait for reimbursement when the fault lies with the bank. The inability to change her license number, unlike an ATM card, poses a significant risk to her and our finances. I urge for better procedures to be followed to ensure the safety of our accounts. Thank you - Chris Freelove

I was informed by Norton that they processed a refund of $[redacted].73 to my Citizens Checking Account. Can you kindly confirm if the refund has been received in the account ending in [redacted]? Unfortunately, I am unwell and unable to visit the bank in person. If you could respond to my email, it would be greatly appreciated. Thank you, Margaret J. Vumbaco

I am experiencing trouble accessing my account. It has been functional for two years. Despite numerous attempts to recover it, none have been successful. Even opening a new window yielded the same outcome. It appears as though my information is no longer recognized by the system. I find this concerning, especially since I recently made a payment and needed to confirm it before the 15th deadline. I would appreciate help in understanding why this issue occurred and how it can be resolved.

Good evening, I sold a smartphone on eBay to a customer who banks with Citibank. The bank keeps contacting me asking for money transfers due to a supposed issue with the transaction. I was promised to receive the payment, but it still hasn't come through. Instead, I keep getting requests to transfer money from Citizien Bank Ltd. Transfer Manager. Please look into this matter as I am in need of the money.

I have a mortgage with Citizens and live in Louisiana, affected by the hurricane in August. I requested a 1-month extension in September; it took over a month to get the paperwork. On November 5, I uploaded information to loan solutions with a promised 30-day turnaround. In December, I called and was told about the backlog. Now after 60 days, I'm asked to re-fax everything due to continued backlog. Despite trying to fax, the line remains tied up for over an hour. Meanwhile, I've been reported to the credit bureau inaccurately, affecting my credit. I was assured an extension and am frustrated by this poor customer service and lack of communication. I need my credit corrected urgently!

I received an unexpected text from Citizens Bank this morning regarding a request to link a Sutton Bank account to my online profile, which I don't have. I clicked on the link provided in the text, but since I'm not a customer, I couldn't proceed without entering account details. I phoned Customer Service and went through a lengthy process only to be disconnected. I'm disappointed with the service. My name is Richard M. Osgood from Feeding Hills, MA. Please have someone from Citizens Bank reach out to me to resolve this matter. Thank you.