*st, my mother banks at Citizens. She suffers from dementia. Today I, her son, took her...

GetHuman-theemijj's Complaint issue with Citizens Bank from March 2021

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The issue in GetHuman-theemijj's own words
*st, my mother banks at Citizens. She suffers from dementia. Today I, her son, took her to the branch @Lee*Harvard in Cleveland. She asked for a temporary card to have access because her card was damaged. She was told banks don't make cards. She asked for a printout and was given two desk cards with her information written on the back. I leaned in to whisper to the banker of her condition and he immediately took the defense and asked me to "back up off of him" and "don't roll up on me like that"... I was trying to get my mother the help she needed. Now his response was to tell the security guard that I am not allowed in this bank anymore. So is it true that you don't have temporary cards for lost or stolen or damaged issues? And why is it so hard to get a printout of the customers information? I wasn't ejected by the way...

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Citizens Bank

Complaint issue
Reported by GetHuman-theemijj
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 409 others
0 customers following this

Timeline

GetHuman-theemijj started working on this issue
Mar 19th 6:14pm

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