wrong credit info provided to Experian and credit score agencies

GetHuman2643059's Complaint issue with Citibank from March 2019

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The issue in GetHuman2643059's own words
I had a citibank card several years ago...last time a card was sent - I did not re-authorize the card because I no longer wanted it. However in Dec of last year you accepted an auto charge on this card that should not have been accepted as the account had expired a lont time ago. I did not know about the charge until I got a phone call regarding late payment. I then paid it promptly and closed the acct with your representative. You however reported my late payment and caused a degradation of my credit score. I would like this corrected. The mistake was yours in allowing the charge and I had no way to know a charge had ever been made. I no longer have the card and the account is closed now. please have a live customer service person contact me directly at ***-***-**** to get this resolved. The home number you have for this account was ***-***-**** and information is deborah hawkins ** Congressional court, Las Vegas, NV *****. Last four on the acct were ****.*Your customer service phone line is not helpful at all as there is no way to get to a live customer service person which I find incredibly useless!

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Citibank

Complaint issue
Reported by GetHuman2643059
Mar 30th, 2019 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 2375 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN

Timeline

GetHuman2643059 started working on this issue
Mar 30th, 2019 9:40pm
GetHuman2643059 indicated the issue is not fixed yet.
Mar 31st, 2019 1:59am
GetHuman2643059 indicated the issue is not fixed yet.
Mar 31st, 2019 2:20am
GetHuman2643059 indicated the issue is not fixed yet.
Mar 31st, 2019 2:22am
GetHuman2643059 indicated the issue is not fixed yet.
Mar 31st, 2019 2:24am
GetHuman2643059 indicated the issue is not fixed yet.
Apr 1st, 2019 1:11am
GetHuman2643059 indicated the issue is not fixed yet.
Apr 1st, 2019 1:12am

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