Citibank Customer Service Issues

I had an interview at 10:30 am today at the Citi Bank building in London E14. I am looking for my glasses, which I may have left at the main reception area. It was a black glasses case with semi-rimless glasses inside. The glasses have metal above the lens and no rim on the lower lenses. After my 10:30 am interview, I went to the cafeteria on the 1st floor before heading to my interview on the 7th floor. I believe I may have left my glasses on a leather two-seater settee near the main reception area where I picked up my security pass. Name: Wayne Alcock Phone: [redacted]7 Email: [redacted]

I received an email from a woman regarding fraudulent activity, but she assured me she knew it wasn't me and that I would be receiving 5 million dollars as an award. Another individual provided me with a Citibank website to access the funds, but I encountered an issue when trying to transfer the money to my account. I was informed I needed a TBCN code to complete the transfer, and then I was asked to pay $12,[redacted] for the code. While I am cautious, I am considering reporting these interactions. The Citibank office is supposedly based in London, UK.

Subject: Concern Regarding Sportique Transaction Customer Name: J.C. Address: [redacted] Wildcat Mountain Rd, Paris, AR, 72[redacted] Account Number: [redacted] I am writing to address a transaction that took place on 08/03/[redacted] with card number [redacted]. The purchase was from Sportique, with a total amount of $[redacted].10. Following the online purchase of a watch from Sportique, delays in delivery prompted my concern. Despite attempts to contact them via email and phone calls, I received no response. Resorting to Citi Bank, the fraud department was engaged. Regrettably, due to miscommunication between myself and the representative, a fraud claim was wrongly initiated, leading to a chargeback. After finally receiving the watch on 08/15/[redacted], I promptly returned it with the provided tracking number. The chargeback reversal was acknowledged on 09/25/[redacted], yet the refund from Sportique remains outstanding. Despite numerous unanswered attempts to reach Sportique, explanations are elusive, with repeated references to the chargeback. I have furnished both the return tracking number and Citi Bank's chargeback reversal confirmation to no avail. This situation, resulting from a language barrier with the representative, has left me feeling unsupported by both Citi Bank and Sportique. Sincerely, Allan C.

Dear Citibank, I'd like to report an incident that occurred on 10/25/[redacted] involving an agent who confirmed my $2,[redacted] wire transfer instructions but processed them as two transfers - one for $[redacted] and another for $10. This resulted in an extra charge of $35 ($10 on top of the $25 fee for the $2,[redacted] transfer and a $25 fee for the $10 transfer), even though I only intended to send $2,[redacted]. As a result, the recipient received $1,[redacted] initially and later received an additional $10. I am concerned that if this excess charge is not accounted for properly, it could lead to potential issues. Additionally, the $10 transfer and its $25 fee were not documented in my wire transfer history or statement, creating a lack of transparency. I hope this matter can be resolved promptly. Sincerely, Hai

I have been struggling to resolve an issue with my credit card from Best Buy. Despite being a loyal customer for many years and always paying my bills on time, I faced financial challenges in April [redacted] that caused me to fall behind on my payments for two months. The accumulating late fees became unmanageable, and I couldn't catch up. Despite reaching out to representatives, they were unable to lower my payments or waive the late fees. Now, the account has negatively impacted my credit report, affecting my ability to secure housing. Feeling trapped, I had to close the account to stop the fees from escalating. I am eager to settle this debt and regain control of my credit. I seek assistance from anyone willing to offer me a chance and help navigate this situation. Your guidance on how to remove this account from collections and repair my credit standing would be greatly appreciated.

I encountered a serious issue that needs attention. It took me 20 minutes, and I had to speak with a live agent to process a $[redacted] payment. The automated customer service phone line is the most frustrating and inefficient system I've ever dealt with. I suggest that Citibank's corporate officers try using the new customer service number, [redacted], to make a simple payment and experience the challenges firsthand. It's crucial that the corporate officers, not just the IT department, go through this process. The current system is poorly designed and implemented and requires immediate changes.

On November 19, around 1:00pm, I found a misplaced Citi credit card in Nanuet, NY, belonging to Rachel C. Leventhal. I visited several stores and contacted individuals with similar names to return the card. After a lengthy hold, I spoke with a Citi representative, who advised me to destroy the card since it was marked as lost. Despite my efforts to prevent any misuse, I received no appreciation or acknowledgement from the representative. I spent over an hour ensuring the card's safety and preventing potential fraud. A gesture of thanks or a small token of appreciation would have been nice, considering the circumstances. I have evidence of my efforts and interactions if necessary. I hope this message is taken into consideration, especially with the holiday season approaching. Thank you for your attention. Sincerely, Rosanne H. Salty.

I discovered a fraudulent charge of $13,[redacted].40 on my account with Citi that was reported on Nov 1 with the account ending in [redacted]. I promptly informed Citi on Nov 8, and although the account was closed, the charge is still pending investigation. This situation has affected my credit score, as noted by CreditKarma, with nearly three weeks having passed and no resolution from Citi. I am frustrated by the lack of communication and professionalism from their customer service representatives. The unauthorized charge at "Things Remembered" should have raised red flags, and I expected immediate action and notification. The delay has increased my balance significantly from $[redacted] to $17,[redacted]. I am extremely unhappy with Citi's handling of this matter and the lack of response.

My spouse and I require a faxed letter from Citibank to finalize the purchase of our new home. Despite multiple attempts, each call to Citibank results in no assistance, leaving us frustrated. We had a similar request with Chase, which was promptly fulfilled. The delay in acquiring the letter has led us to postpone the closing and left us with nowhere to live. Despite reaching out to supervisors and being promised a callback within 48 hours, multiple calls totaling over 40 have gone unanswered. It has been an incredibly frustrating experience as we cannot connect with a helpful representative based in the United States. This has been the most disappointing customer service encounter we've encountered. If Citibank does not resolve this issue by the end of today, we may lose our chance at the home.

Dear Madam/Sirs, I am a CITI Bank client with account number [redacted] residing at Salzstrasse 12, A2100, Korneuburg, Austria. I am unable to access my account online due to inactivity, which has led to my account being blocked. I kindly request a new password to be sent to the provided address. Enclosed is a copy of my passport for identity verification with Austrian authorities. I used my CITI bank account in person in November [redacted], but it was blocked in July [redacted]. I would appreciate clarification on the frequency required for banking activity to avoid being locked out in the future. Best regards, Dr. Xiaoyong He

I would like to express my gratitude to Citibank for disrupting my peaceful Sunday morning with a call from your rather unwelcoming accounting department. They informed me about a past due payment that I had actually made electronically through my bank on 12/14 for a due date on the 9th. I am working tirelessly to uphold my good credit score ([redacted]+), especially with the financial strains of living on a fixed income. Currently, my spouse is fighting pancreatic cancer, which has only increased our financial burdens. In summary, I felt unfairly judged for a minor delay, as if I were severely behind on payments. I suggest reserving such calls for business days. Thank you for considering my feedback. Best regards, P. S. Oakland, Or

I need assistance with a transaction issue involving Citibank New York. Due to an error in my personal account details, Ryanair cannot compensate me. I request a notification with the correct bank account information for "UKRSIBBANK." Despite previous attempts, my bank has not received a response from Citibank regarding the correct account number. Please assist with sending the correct details to the beneficiary bank: Account Holder's Name: A. Mozharova Account Number: [redacted][redacted] Ukraine Bank Code: [redacted] Beneficiary Bank: UKRSIBBANK Andriivska Street 2/12 Kyiv, Ukraine SWIFT Code: KHABUA2K

I recently opened an account with the intention of having my paychecks directly deposited, as I have started a new job and also receive rsdi benefits. Surprisingly, my first paycheck was issued as a check instead of a direct deposit. Despite multiple attempts to contact the company and Citibank for assistance, I have not received a satisfactory response. Citibank's customer service suggested I call back on Monday, but when my account was unexpectedly closed on a Friday evening without explanation, it left me frustrated and concerned. The situation worsened as I received an email informing me of an overdrawn balance of -$21.00 without a valid reason. All I require is a clarification and access to my paycheck to understand the issue and resolve these distressing events promptly.

I recently opened an account to set up direct deposit for my paychecks from a new job and my rsdi benefits. Unfortunately, my first paycheck was issued as a check instead of a direct deposit. I tried reaching out to Citibank several times but was repeatedly told to call back on Monday. Despite this, my account was closed without explanation, and now I'm facing financial difficulties, especially around Christmas. The lack of assistance, closure of my account, and overdrawn balance have left me frustrated and feeling mistreated. It's disheartening to have worked hard for my money only to be treated poorly by the bank I trusted. G. Caldwell

1. My account is currently locked, preventing me from accessing it online or through the app. I am unsure of the cause, and this issue is quite frustrating for me. 2. I visited Citibank on 11/29 to make a wire transfer, but it recently failed due to the banker entering the wrong account details (which I had shown her on my phone screen). I am now facing a $[redacted] late fee and a $35 bank fee. Can I request a refund for these charges? 3. I attempted an online transfer as an alternative, but encountered an error message stating restrictions on using certain types of checks for electronic payments. I am struggling to proceed with submitting my tuition payment as a result. 4. I need assistance in resolving these issues promptly. If not resolved, I am considering closing my Citibank account due to the poor service and inconvenience it has caused me.

I live at [redacted] Enterprise Dr., Apt. [redacted], McKinney, TX [redacted]. I was contacted by the Mgr. of the Atwater Branch about a safety deposit box shared with my late sister-in-law. I resided in Atwater, CA from [redacted] to [redacted] and was unknowingly listed as a co-owner of the box. Due to mobility issues, I had a friend, Mrs. Elena Rodrigues, handle the box's closure as instructed. However, numerous delays and miscommunications occurred, leading to frustration. Despite efforts to resolve the issue efficiently, the process has been dragging on, causing inconvenience and stress to both myself and my wife, both in our mid-80s. The lack of clear communication and follow-through from the bank staff has been disheartening. I believe a thorough explanation and resolution are necessary to address this disappointing customer service experience.

While booking my flight on American Airlines, I decided to apply for the AAdvantage Platinum Card. The process mentioned that I would receive temporary account information to use for payment and get a statement credit. After being approved, I tried to set up my online account but encountered a 'system error' preventing me from doing so. Calling customer support led to being transferred incorrectly, first to the application status line and then to tech support. Despite several attempts, I couldn't get the assistance needed to resolve the issue. Now, I'm facing paying $[redacted] out of pocket due to the breakdown in processes at Citi Bank. The lack of support and frustration has left me with doubts about continuing any further relationship with Citi. Thank you.

I am seeking assistance in obtaining information about the 2% cash back credit card offering. I am interested in applying for the card but am not presently a customer of the bank. Unfortunately, I do not have convenient access to Citi locations. Could you please provide guidance on which credit bureau I should unlock for the credit card application process? My credit reports are currently frozen, so unlocking them is necessary. If a specific credit bureau is preferred for the application, that information would be helpful. Additionally, I have been experiencing difficulties contacting Citi via phone as none of the provided numbers seem to be operational.

I am in need of assistance regarding my Citibank account, but I have had trouble getting a resolution. Despite having an [redacted] credit rating, my credit is being negatively affected. I have reached out to four different representatives, who all acknowledge the mistake but have been unable to rectify the issue. I am frustrated as Citibank has failed to provide me with necessary information after I sent a letter requesting it earlier this month. Furthermore, my credit card was cancelled in February due to an error claiming I had not paid my bills, which is untrue. In [redacted], Citibank issued a credit card to an unknown individual in New Jersey without my knowledge, to which I promptly submitted evidence and have yet to receive a proper investigation or response. Despite the reassurances from some employees that this situation should not be happening, the problem persists. I have spoken to a representative named Dave Pinnell from the New York office, who was unhelpful and disrespectful on the phone. I am running out of patience and if I do not hear back from someone with authority at Citibank by March 15, [redacted], I will seek external assistance to resolve these issues. Thank you for your attention to this matter.

I am employed by the post office, and our uniform allowance is handled by Citibank. I placed an order for my uniform on 2/22/[redacted], with an expiration date of 2/25/[redacted]. Despite this, my order is still pending, and with my new expiration date set for 2/25/[redacted], I am concerned that I may have lost my allowance for this year. I possess a copy of my order, although a new allowance has begun today. I worry that the new allowance may be utilized instead of the old one. Even though it was last minute, I hope to make use of the old allowance before it expires. Thank you, Liston Portis.