Citibank Customer Service Issues

I believe I fell victim to a "Bait and Switch" scheme by CITI. Last year, I received a flyer offering 60,[redacted] reward points for a Citi Platinum AAdvantage card, which I applied for despite having other Citi cards. Once approved, I spent $[redacted].00 as required, but did not receive the promised points. Various Citi representatives provided inconsistent reasons, mentioning past account activity possibly affecting my eligibility. Dissatisfied with their responses, I contacted you for clarity. I have found navigating this issue time-consuming and frustrating, and Citi's customer service lacking. I am disappointed by the contrast between Citi's image as customer-friendly and my actual experience. I hope for a resolution to this matter soon before deciding my next steps. Thank you for addressing my concerns. Best regards, P.C. Marma

I recently received a cashier's check from Citibank and I am seeking to ensure its authenticity. I am troubled by the lack of resolution thus far. My interactions with Citibank customer service have been unfruitful as each representative directs me to another. This has left me feeling frustrated as I seem to be caught in a loop without a clear answer regarding the validity of the check in question. I would greatly appreciate it if someone could assist me in resolving this matter promptly. Please contact me at [redacted]. Thank you.

I believe I have fallen victim to a "Bait and Switch" tactic by Citi. I recently received a flyer offering 60,[redacted] points for opening a Citi Platinum AAdvantage card. Despite already owning three Citi cards, I decided to apply due to the enticing offer. After being approved, a representative suggested splitting my credit limit from another account, to which I agreed. I met the spending requirement of $2,[redacted].00 within three months but did not see the promised 60,[redacted] points in my account. Upon contacting Citi, I received unsatisfactory responses from two representatives and a supervisor. Feeling deceived, I have refrained from using any of my Citi cards. I would appreciate it if someone could investigate this issue for me. Thank you, Patricia C. M.

While driving in traffic, I received a call from [redacted] claiming to be CITI and requesting information. I declined and mentioned that I would call back using the number on my card. I dialed [redacted], and they again identified as CITI and asked for details. After exiting, I called the official number and discovered nothing was amiss with my account; it's all good. It seems your sales department is active on Sundays, reaching out about accounts, creating unnecessary worry during my commute. These sales calls are quite bothersome, especially when driving. They instill fear and lead to unnecessary interruptions. Despite maintaining a flawless account for two decades, the recent influx of unwanted calls serves as a jarring reminder of your lack of consideration. Please address this issue promptly to minimize these unwelcome disruptions and associated stress. Thank you, Richard G.

My mother, Huiqing X., recently received a cashier's check from Cook County Treasury for property tax. The letter stated the payment has been received by me, Yaohong L., so they returned the cashier's check. My mom instructed me to deposit the check to my account [redacted], which I did via mobile deposit. A week later, Citibank blocked my account. After contacting Citibank, they informed me there was a fraud suspicion due to a check deposited under a name different from mine. I visited the Cook County Treasury office with the check and letter, and they confirmed they no longer needed the check, advising me to cash it. I brought everything to a Citibank banker, who contacted Citibank but couldn't resolve the issue as the issuer bank was not releasing the funds. My account [redacted] remains blocked. Citibank suggested I take the check to the issuer bank's branch, but there's none nearby. I'm unsure how to proceed. Would mailing copies to Citibank help in unblocking my account? Appreciate the prompt response.

I am having difficulty reaching a human on the phone to help with my Citibank government travel card issue. Recently, I received an email from my travel coordinator advising me to log in and confirm my address before August 1st to prepare for the issuance of new government travel cards. I tried to retrieve my username through the website by providing my card number and name. The website mentioned that it sent the username to my registered email. However, my Army email address seems to have changed, and the old address is no longer valid. I will also need assistance in setting up a new password as I haven't accessed the Citibank website in years.

My boyfriend received a phone message intended for me, which was unusual since I haven't shared his number. When I called back the number [redacted], they identified themselves as a mediation service, claiming I should have received court papers for a lawsuit filed by Citibank due to alleged fraud. The person on the phone had the last four digits of my social security number. When I mentioned I don't have a Citibank card and suspected a scam, they abruptly ended the call. I am concerned that someone might be using my social security number fraudulently. Since I haven't received any official documents in the mail, I am unsure if this is legitimate or a scam.

Subject: Unpleasant Experience at Citibank Branch Dear Sirs, I am writing to express my dissatisfaction with the service I received this morning at the branch located at [redacted] S. Halsted St, Chicago, IL from Kelly Jiang. I have been a loyal Citibank gold customer for a long time and sought a Notary service from her. However, she only provided a timeframe of 2 weeks (from July 7 to July 23, [redacted]) instead of the usual 6 months as I have experienced in the past. When I raised my concerns about the short timeframe, Ms. Jiang mentioned that this was in accordance with Citibank's policy. This abrupt change has hindered my ability to complete my intended next steps. Previous Notary services I received at Citibank were always valid for 6 months, making this experience quite frustrating. I kindly request clarification on Citibank's policy regarding Notary services. If necessary, I am able to provide evidence to support my claim. Your prompt attention to this matter would be greatly appreciated. Sincerely, Yong

Hello, I am currently a cardholder of City Bank with a credit card that expired in June. While I was abroad, I requested the bank to ship me a new card. I have successfully received both my main card and the supplementary card. I managed to activate my main card without any issues, but when attempting to activate the supplementary card through online banking, I am encountering an error stating there are no cards to activate. When trying to activate the card directly, a message pops up saying the service is unavailable at the moment, which has been consistent for a few days now. Additionally, there is a note on the page advising to ensure the main card is activated before proceeding with the supplementary card. Yesterday, we attempted to use the card, but it was not functional, indicating it's still inactive. This matter is urgent as the supplementary cardholder is my daughter, a student in the USA who relies on the card. Your prompt attention to this issue is greatly appreciated. Thank you. Fereshteh K.

Hello, I am seeking help regarding a Citibank student loan I took out in the spring of [redacted] for the summer term. I had a full-time job offer while waiting for the loan. Once it arrived, I submitted the check to the Bursar's Office at Mohawk Valley Community College in Utica, New York as it required both my and the school's signature. In [redacted] or [redacted], I consolidated my loans under the Government's Consolidated Loan Program. Recently, I found out that this particular loan is still outstanding. I am looking for a copy of the check to verify if the school cashed it and kept the funds, despite me not using the money. I received federal and state student financial aid that fall instead. I have my loan papers from [redacted]. Thank you, Cameron S. B. A. Phone: [redacted] In [redacted], I legally changed my name from Ronald Robert Greene to Cameron Sheldon Blake A. My SSN remains the same: [redacted]-50-[redacted]. Thank you

Hello, my name is Man Kei, Seak de Almeida. In the past, I had a credit card with Citibank and unfortunately missed a payment which led to my credit score being affected. I promptly paid off the entire balance and requested for the card to be cancelled. Despite this, the negative record remained. Equifax has informed me that they can assist in updating my information but they require Citibank to provide them with the necessary details, which should take around 5 business days to reflect on my report. I kindly ask for your assistance in contacting Equifax to notify them that my overdue amount has been settled and my Citibank credit card has been cancelled. This matter is of great urgency to me and I would greatly appreciate your help with this. Best regards, Olivia

I am frustrated with the hold on my checks. As a long-time customer, this is a new issue. Despite never having a customer check bounce, my own checks have bounced due to your holding policy. I have over $[redacted] in my account, but I can't access it to buy gas. Currently stuck in a questionable area, I must rely on others for assistance until my funds clear. Writing checks is a common practice for me, and I make immediate deposits. However, the recent holds have made this process difficult. I appreciate your previous service, but the changes made in the last few months have been inconvenient and frustrating. Once my funds are available, I will withdraw all and close the account. Thank you.

I received a letter from Citibank dated 8/29/[redacted] on 9/4/[redacted] mentioning the closure of my CD account ([redacted]) on 9/8/[redacted]. The reference number for the letter is R[redacted]29. Before this, I got a letter dated 7/26/[redacted] stating I needed to respond to keep access to my account. I visited the Citibank branch at [redacted] Glendale Blvd, Los Angeles [redacted] the same day, and the banker (Milton) helped with a missing signature on the document. However, upon receiving the recent letter, I tried calling customer service but was redirected multiple times and couldn't get help. My online access was also disabled, causing concern as my social security is linked to the account. Despite my branch visit today, where the banker tried to assist but couldn't reach Corporate after multiple attempts, the issue remains unsolved. I hope Citibank will address this promptly.

Good morning, Yesterday I was in a live chat with customer service, but I didn't receive a response and had to wait a long time, which was frustrating. I have a question regarding my user account. I recently applied to open an account with Citibank, and it was approved yesterday. I was informed that the debit card will be delivered to my house in about 5 days. I'm unsure if my full name (including my middle name) will appear on the front of the card or if it will only show my first name and surname. In some previous communications I received from Citibank, they only displayed my first name without my middle name. If the card displays my full name (first name, middle name, and surname), my parents may encounter difficulty transferring money from my country to Sydney to help me pay school fees. Thank you for your assistance. I look forward to your response.

Kristy Oliver [redacted] Aspen Meadow Ln Mountain Green, Utah [redacted] [redacted] [redacted] 9/11/[redacted] Credit Dispute Citi
PO Box [redacted]
Sioux Falls, SD57117 Dear Sir or Madam: I am writing to dispute the information in my account ending in [redacted]. The issues stemmed from a $[redacted] credit balance that was not received by me. This resulted in unintentional charges. Furthermore, despite changing addresses in July, we were not notified of delinquent payments. Our payment history has always been punctual. Upon learning of the overdue balance, I promptly settled it and was expecting a $[redacted] refund. Despite this, our credit score was adversely impacted by over 50 points. We are in the process of closing on a home loan within 60 days. Given our positive history, I request the removal of this item to rectify the confusion caused by the credit balance discrepancy. Enclosed are records of the credit delinquency. I kindly ask for a prompt reinvestigation and resolution of this matter. Thank you for your attention to this request. Warm regards, Kristy Oliver [redacted] Account ending [redacted]

I am having difficulties reaching Sears MasterCard by phone. Their billing cycle is inconvenient as I receive the bill on the 25th, and it's due on the 10th of the next month. Unlike my other credit card, which arrives in the first week and is due on the 25th. I struggle to dispute or question any charges. Despite managing to reach them infrequently, I could not comprehend a $68 interest charge by Sears. I aim to pay my bill in full every time.

I have been a Citibank cardholder since [redacted] with a $30,[redacted] credit line. Despite having $0 due, Citibank chose not to renew my card. I have consistently relied on my CPA to manage my bills for over 20 years. Unfortunately, she fell ill and incurred a 5-day late payment in both [redacted] and [redacted] before passing away. Despite submitting 47 pages of evidence showing no negative credit, Citibank promised to reissue the card in 5 days but failed to do so. Upon contacting them, a new representative mentioned that the non-renewal was due to a $44 payment arriving 5 days late in February. This reasoning seems unreasonable, especially given the efforts made to resolve this issue. I have kept a record of all communications with Citibank and spending a significant amount of time on the phone trying to address this matter. Unless there is another underlying reason, I respectfully request that Citibank reconsider reopening my account. I have not included any account numbers for security reasons. Thank you.

Roughly two years ago, I sought a mortgage from Citibank with a minor delinquency on my credit history. It stemmed from confusion between my local Sears Card and the Citibank Sears card, which was my mistake. Despite contacting Citibank's Corporate Headquarters to rectify the error, they did not remove it from my record. Subsequently, I obtained a mortgage elsewhere and repaid it in full over 30 months, totaling $[redacted],[redacted]. As Sears faces challenges, I actively avoid business with Citibank, as do my successful sons and I recommend against banking with them. Although the delinquency will clear from my record in about 18 months, my discontent with Citibank will persist. I wanted to share how your decision not to assist me has shaped my perspective on your institution.

I had a safe deposit box at the Costa Mesa branch in California with all my valuables inside. When I realized the branch had closed and my box had been moved to New York without my knowledge while I was out of the country, I contacted the New York branch. They instructed me to visit any Citibank branch in the US, present my ID and safe box information, and they would transfer my belongings back. I visited the Wisconsin Ave branch in Maryland last week as advised, but they have not received any updates from the New York office regarding my box's contents. My safe box number in Costa Mesa was [redacted], and my name is Taraneh S. I'm eager to know the status of my safe box and retrieve my belongings.

I accidentally made a duplicate payment to my account this month. After requesting a refund, I received a check made out to Realtor instead of my name. Multiple attempts were made to resolve this issue, but it has been frustrating and time-consuming. Dionne in Florida promised to send the refund electronically to my bank, but I received another check made out to Realtor in the mail. Now, Vanessa in Arizona has assured me she will handle the electronic transfer. The service I have received has been disappointing, and I will be informing Costco about my experience.