How Do I Cancel an Existing Transfer in My Citibank Account?

Citigroup offers banking services for customers to send and receive money to their Citigroup account. If you are unhappy with the service, you can cancel an existing transfer in your Citigroup account. Here are the steps to cancel an existing transfer in your Citigroup account.

1. Visit the Citigroup Website

Canceling a transfer acts as a stop payment to prevent the transfer from processing when you cancel an existing transfer in a Citigroup account. Log in to your account to do this online. Click the Transfers link under Transfer Funds. Click View and Manage.

2. Click the Manage Transfers Tab

When Citigroup notifies you that you have scheduled a transfer, go to your account and click the Manage Transfers tab. This will take you to a list of the pending transfers. Select the one you want to cancel and go to the Cancel transfer tab.

3. Choose the Cancel Pending Transfer Option

Go to the History section on the Transactions page. Click the arrow icon beside the transaction you want to cancel. On the drop-down menu, select Cancel Transaction. Give the reason for canceling the transfer.

4. Enter Recipient's Details

Citigroup will require you to enter the amount to transfer. Enter the recipient's details, such as name, account number and address, and click the Transfer Funds button to start the process.

5. Select Cancel Transfer

To cancel a transfer, log in to your Citibank account and go to the Transfers section of Account Services. You can cancel a pending transfer by selecting to cancel the transaction.

It will direct you to a page that brings up all transfers, including those you have completed and those still in progress.

6. Select the Submit Button

When you initiate a Citibank transfer, the confirmation page lists the details about your request. Click Submit. Citigroup will send you an email confirming that it is processing your request.