How Do I Close My Citibank Account?

Introduction

If you have decided to switch your bank from Citibank to some other financial institution, then you need to learn how to close your old Citibank account. The closure process is pretty straightforward, but it might take some time to complete, so make sure you plan ahead.

What You'll Need

Make sure to cancel automatic payments that draw upon your Citibank account with any merchants you make automatic payments to.Likewise, remove your Citibank credit or debit card information from any merchant accounts you have.You must close your account by phone or in person. You cannot close it online or via the Citi Mobile app.It's always a wise idea to ask for written confirmation that you account is closed.After your Citibank account is closed, shred any remaining Citibank checks you have and cut up any Citibank credit or debit cards you possess. If you don't, identity thieves could use the information they contain against you.

Open an account at the new bank you have chosen.

You really should have a new account opened up before you close your old one.

Bring your Citibank balance to $0.00.

There are two ways you can do this, depending on how much money you have in the account. If it's not that much, just go to an ATM or your local Citibank branch and withdraw the money, so you can deposit it into your new account. If you have too much to make that a practical option, initiate a transfer between your Citibank account and your new account. To do this, you will need your new bank account's account number and routing number.

Go to the Citibank home page.

Citibank home page

Enter your user ID and password in the appropriate text fields on the right side of the page.

Click the "Sign On" button to sign in to your Citibank account.

Scroll down to see a list of your recent transactions.

Look through all of your recent transactions to make sure that everything has finished processing.

You can't close your Citibank account until all of your transactions have gone through.

Go to your Payments page.

If you do not have automatic payments set up through Citibank Bill Pay, skip to step 10.

Select each payment you have in Bill Pay, click on the "Delete Payment" option, and confirm that you want to cancel the automatic payment.

Call a Citibank customer service agent and tell them you want to cancel your Citibank account.

Citibank customer service
To cancel your account in person at a Citibank branch, continue with the next step. Otherwise, stop here.

Go to the Citibank branch locator.

Citibank branch locator

Enter your city or ZIP code in the text field to the left of the map.

Find a convenient nearby Citibank location.

Go to the location you have chose and get a representative to assist you with closing your account.

Conclusion

Whether you are calling Citibank to get help closing your account or calling to ask a question, you can reach a customer service agent 24 hours a day, seven days a week.