Citibank Customer Service Issues

I have been attempting to get in touch for assistance for the past 20 minutes. An invoice stating a balance of $5.54 to be paid by 03/03/[redacted] was received. I promptly issued a check upon receipt of the invoice on 02/19/[redacted]. However, today I was notified that my payment is overdue in a letter dated 2/22/[redacted]. Unfortunately, I was unable to make a payment over the phone as the account number provided on the invoice and letter was not accepted when I called 1-[redacted], the number listed on the letter. This situation is frustrating as I have already made a payment and was considering making another in case the first was lost in the mail. The customer service provided has been subpar, creating an unpleasant experience. I advise against opening a Citibank account, especially a Government Card, based on my current dealings.

I attempted to cancel a recurring credit shield premium on my card. I was advised to contact another company for this process, which I found surprising as you didn't have their number on hand. After insisting, I received the number to call. Upon calling, the machine claimed my card and social number were invalid, yet they were able to still take my money. After contacting Citibank's charge dispute number, I was informed that the only solution to prevent further charges was to obtain a new card without my details being shared. Unfortunately, I will be unable to utilize your services for 5 to 7 days while awaiting the new card, which is inconvenient for both parties. I used to receive account information via email, allowing me to access and manage my account easily. Lately, the emails won't open, forcing me back to paper statements, slowing down the process and limiting my account access. Venting completed. Have a great day.

To Whom It May Concern, Dear Sir/Madam, My name is Neetin Ranade, and I have been a Citibank customer for over 25 years. I am writing to express a serious complaint about your customer service. I have attempted to reach out using the following numbers: 1-[redacted] and 1-[redacted]. As of today's date, 03/04/[redacted], around 6 PM, I have been waiting on hold for over 30 minutes on two separate occasions for a simple inquiry about stopping an automatic payment from my account. The message repeatedly apologizes for the wait, saying, "Sorry to keep you waiting...please continue to hold." I am very disappointed with the level of customer service provided, as I did not expect such delays and inefficiency from your organization. I would appreciate a prompt response. If you need to reach me, my phone number is [redacted]. Yours Sincerely, Neetin Ranade

My account is currently 10 months past due because of a family member's illness that required my care without insurance. I aim to begin making payments of $[redacted] per month and request leniency. Unfortunately, my attempts to resolve this with customer service have been unsuccessful as the account is under review. I have been a loyal Diamond Citi Mastercard holder since [redacted] with a good standing and I am eager to rectify the situation promptly. I kindly seek understanding for the financial setback I encountered over the last 10 months.

Yesterday, my wife, Janice McCulloch, bought airline tickets using our shared B of A VISA card ending in [redacted]. Initially, the transaction was declined, prompting a verification text from B of A for which I confirmed. Shortly after, I received confirmation that the payment went through successfully. Afterwards, I got the flight confirmation from KIWI.com, where I noticed a picture of a CITIBANK INTERNATIONAL PLC Mastercard with my name, James Richard Nixon, and a different card number and expiration date. Surprisingly, I did not apply for this card. I contacted Citibank in the US, but they couldn't locate the card or my SS# in their system. Appreciate your help. Best, Jim Nixon

Subject: Citibank Account Concerns Dear Manager of Citibank Philippines, I am Elric Alivio, a Citibank credit card holder since [redacted]. While I initially had a positive experience with your services, I encountered difficulties when your toll-free number became unavailable. This made it challenging for me to seek information or updates regarding my account. I aim to settle my account but require clarification on my bills. I hope to address the following concerns: 1. Delayed Billing Statement: After my last payment on October 11, [redacted], amounting to ₱10,[redacted].00, I did not receive any billing statements until February 18, [redacted]. 2. Citibank Toll-Free Contact Number: The unavailability of the toll-free number, especially in provinces like Cagayan de Oro City, has made it hard for me to reach out for account inquiries. 3. Credit Limit Increase: There was an unrequested credit limit increase without explanation, causing uncertainty on potential impacts. 4. Credit Shield Plus Premium: I have been charged for Credit Shield Plus Premium without proper explanation or documentation. 5. Rewards Point Summary: Difficulty in utilizing my rewards points for bill payments due to communication issues. I kindly seek your assistance in addressing these matters promptly. Sincerely, Elric Alivio

I deposited a $[redacted].00 Citibank check for my partner, Hector Miranda, from his client Nora Bergasa, check number [redacted]. The check was drawn from her city account ending in [redacted]. Upon depositing at Chase Bank, I received part of the funds immediately and the remainder the next day. However, Citibank claimed the check had already been 'presented' before. As a result, Chase deducted $[redacted].00 from my account leading to overdraft charges due to the negative balance. Chase advised me to resolve this issue directly with Citibank. I am concerned about the lack of clarity on who is responsible for the situation. Despite legitimate endorsement and approval by my bank, I am left with overdraft fees and confusion. I kindly request prompt assistance in resolving this matter. Thank you, Cesar Lechowick

My name is Mary Otremba (Olson). I previously had a Macy's American Express card issued by Citibank, with the last four digits of my account being [redacted]. I no longer have the credit card. I live at [redacted] St Clair, St Paul, MN [redacted]. You can reach me at [redacted]. On January 28, [redacted], US Bank issued a cashier's check and sent it via FedEx to your office in Carson, CA. It was received and deposited on February 5, [redacted]. However, the check has not been credited to my American Express Account yet. Despite numerous calls to customer service, the issue remains unresolved. Even after providing copies of the check and FedEx receipt, the problem persists. During the calls, customer service assured me that they escalated the matter to the back office for resolution within 5-7 business days. Unfortunately, this has not happened after almost three months. The check was received by your office, but there seems to be confusion regarding my last name - Mary Otremba-Olson versus just Olson as listed on my Macy's card. The check had my account number on it and has been cashed according to US Bank. Please, I am desperate for help in locating the check and crediting my account. Mary Otremba

I need to provide my bank with details of a transaction at Citibank in Los Angeles. Even though I don't have an account with Citibank and I was far from Los Angeles when the transaction occurred, my bank needs me to follow up. Can you provide a contact number so I can address this issue effectively? My bank rejected my dispute claim due to a lack of supporting documents and advised me to reach out to you for clarification. Please assist.

I recently attempted to open a Cash Bonus Accounts-Checking and Savings in February [redacted]. While I completed the account opening process by phone that month, I later received a letter stating that I was unable to open the account and to contact Experian. After contacting both Experian and TransUnion, they confirmed no account alert or freeze on my report. I have faxed my credit reports to the new account opening department at the provided number on 3/19, but have not received any updates. As a long-time Citi credit card holder with a FISCO credit score above [redacted], I find it unreasonable that Citi Bank is unable to give me a valid reason for not allowing me to open bank accounts. I hope to receive a prompt response regarding this matter. Applicant: C.N. Tseng Cell: [redacted] Email: [redacted]

I previously owned a Citibank card which I decided not to re-authorize years ago. Recently, an unauthorized auto charge was accepted on this expired account in December, causing a late payment notice reaching me only when contacted by phone. Despite paying promptly and closing the account with a representative, my credit score suffered due to your error in accepting the charge. I no longer possess the card and the account is now closed. Kindly rectify this error. I request direct contact from a live customer service representative at [redacted] to resolve this matter. The account's listed home number and information belong to Deborah H., located at 28 Congressional Court, Las Vegas, NV [redacted], with the last four digits of the account being [redacted]. Unfortunately, the automated customer service line was unhelpful, providing no live assistance.

Dear Sir/Madam, I recently spoke with customer service on 05.04.[redacted] regarding redeeming reward points for my IndianOil TITANIUM MasterCard, number 5[redacted] 2[redacted]. On 31.3.[redacted], I received a message from Citibank prompting me to pay Rs. [redacted] for Indian Oil Corporation Mumbai IND using my reward points by clicking a link. However, I did not request this redemption and typically only use my points at petrol pumps for my vehicle. Despite assuming I could use my existing points for the purchase, the payment was not processed. I subsequently paid Rs. [redacted] using the credit card ending in [redacted]. Upon checking my account on 02.04.[redacted], I saw that Rs. [redacted] had been credited, reportedly from redeeming [redacted] points. I contacted Citibank, requesting to reverse the points as I had not intended to use them for the cylinder purchase. Unfortunately, I was informed the redemption could not be reversed. I am concerned about the discrepancy in the points value and the loss of nearly Rs. [redacted]. I hope this matter can be resolved promptly. Thank you for your assistance. Sincerely, P. R. Soundara raajan

I am Chandra Gupta Premaratne and my wife Rosey Mallika Premaratne. We share a joint checking account at the branch located at 11 East 3rd Ave, San Mateo, California [redacted]. Unfortunately, I have been unable to contact them by phone, as the number I have keeps connecting me to a different branch. Given our situation in Sri Lanka, I wrote a detailed letter to the manager via Federal Express, expressing our concerns, but have not received a response yet. As long-time customers, we are troubled by this. Hence, I am reaching out to you for assistance. The issue at hand revolves around a $25,[redacted] check my wife wrote to send money for expenses, as well as two other checks to friends in Australia that were returned without explanation. Our local bank manager advised against writing more checks until this is resolved. Being so far away, we are unsure how to proceed and would greatly appreciate your prompt attention to this matter. We are genuinely anxious and hope for your help. Thank you. Sincerely, CP and RM Premaratne.

I am writing to inquire about a wire transfer I made to Citibank on February 22nd. I have attached links to the original transfer request, the bank's description of the transaction, and a copy of the statement activity showing the 11K transfer on February 22nd. It has come to my attention that as of March 22nd, the money has not been withdrawn. I was advised to initiate a call back on the 11k wire transfer, and I was subsequently charged for the call back on March 25. Bank of America's wire transfer department verified that the transfer had not been withdrawn from Citibank as of March 22nd and provided me with the CHIP number [redacted] for reference. It is now April 22, [redacted], and the funds have neither been returned to my Bank of America account nor withdrawn by the recipient. I would appreciate clarification on the status of the transfer as soon as possible. Thank you for your attention to this matter. Contact details: Wanda S. Phone: [redacted] Email: [redacted] Please reach out if more information is needed.

This message is a test. I have an important issue to discuss with Citibank and I want all communication in writing. I am using the contact form from gethuman.com, but I am unsure about this method. I am curious why Citibank no longer offers Contact Us forms on its Online Banking site to send messages and receive written responses. I now realize that GetHuman acts as an intermediary that sends messages through a robot to Citibank's customer service. Following that, we are asked to provide our phone number for a callback. GetHuman's aim is to help users reach Citibank representatives quickly and with minimal stress. However, I prefer written communication and did not provide my phone number for testing purposes. Citibank seems to discourage written messages through its online platform, requiring customers to mail letters instead. I suspect they may choose to call instead of providing a written response, which is not what I am anticipating.

Hello, I contacted Citi's customer service on April 10 to request a replacement credit card for my Citi Double Cash account. After two weeks with no card received, I contacted customer service again, only to have my card canceled, causing issues with my recurring payments. I was promised the replacement card within two business days, but it never arrived. After spending over $[redacted],[redacted] on this account in the past four years, the level of service I have received is disappointing. I have been waiting almost a month for a replacement card now. I need assistance to resolve this quickly. Please escalate this complaint to someone who can investigate and fix this. I have recommended the Double Cash card to many friends, but if this issue is not resolved promptly, I may have to reconsider. Your urgent attention to this matter is appreciated. Thank you, Nick

Hello, I contacted your customer service hotline at (02) [redacted] last week to ask for the waiver of my P2500 annual fee. Today, I followed up on my request. Unfortunately, Ms. Magz Balagulan could not provide a clear reason for the denial. She mentioned the absence of an account officer to assist me and did not offer any alternative options for me to obtain the waiver. I have been a loyal cardholder since [redacted] and expect better service. Please contact me on my mobile phone at 0[redacted] to discuss this matter further. Thank you.

I recently applied for a Home Depot Commercial Credit Card managed by Citibank in Sioux Falls, SD, and unfortunately, my application was declined. Following the phone number provided, I contacted Citibank and spoke to a representative who informed me of the denial and recommended I review my credit report. Upon inspection, I discovered errors on the report that I am now addressing. To ensure clarity with the creditor, I am requesting a written explanation from Citibank detailing the cause of the rejection.

I'm having trouble understanding how the "select and credit" feature works on my Citibank Rewards credit card. There are 16,[redacted] "Thank You points" from 8 transactions, and I need to choose which points I want to use for statement credit. However, I am unable to select all 8 transactions at once, as some checkboxes become unavailable after selecting a few. If I uncheck them, they become available again, but others become unavailable. I'm confused about why this is happening. Is there a limit to how many points I can use for credit at once or in total?

I recently lost my ATM debit card and contacted Citibank to report it and request a replacement. I currently do not have access to my ATM debit card. Unfortunately, every time I attempt to log in to my account on the Citibank mobile app, I am prompted to provide my ATM debit card number which I cannot do since my card is lost and I have not received a new one yet. This situation has been very frustrating, especially as I have already gone through the authentication process when speaking with customer service multiple times. It seems inconvenient that this authentication does not carry over to the mobile app. Furthermore, when I reported the lost card last Saturday, I was initially told the replacement card would arrive on Monday, but there have been delays in the delivery date. Despite reassurances, the card has not arrived as promised, extending my period without access to a card.