hello my bank is asking me for a copy of a transaction that took place at a citibank in...

GetHuman-enosc's Dispute or challenge charge issue with Citibank from March 2019

Help with my Citibank issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-enosc's own words
hello my bank is asking me for a copy of a transaction that took place at a citibank in Los Angeles. I am not a Citibank customer and do not have an account. This transaction took place will I was over *** miles away. Is there a number I can call to speak with someone on this issue? My bank has declined my dispute due to me not having any documentation and asking for me to contact you for the information. My cell* is ***-***-****
GetHuman-enosc did not yet indicate what Citibank should do to make this right.
I have an issue with Citibank too
How GetHuman-enosc fixed the problem
I had to file a case with the Better Business Bureau. After filing it took a little over a week. I also had copied a map of my location and the location of the transaction as well as copies of my transaction history. I did not mail it this time. I had sent it to the dispute departments email address. After * hours after sending recieved the credit. After over * weeks I just received my dispute money. Closing my account with them as soon as I clear out my funds.
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Citibank

Dispute or challenge charge issue
Reported by GetHuman-enosc
Mar 26th, 2019 - 24d ago
I have an issue with Citibank too
Fixed
GetHuman-enosc shared how to fix
Seen by 4 customers so far
Similar issue to 2323 others
0 customers following this
Items needed
Account holder name
Billing address
Date of Birth
Last 4 digits of SSN
Timeline
GetHuman-enosc started working on this issue
Mar 26th 5:39pm
GetHuman-enosc confirmed the issue is fixed. Hooray!
Mar 29th 5:58pm