I tried to place an order online but no option for gift card so i called the * and auto...

GetHuman5864547's Complaint issue with Chipotle Mexican Grill, Inc. from March 2021

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The issue in GetHuman5864547's own words
I tried to place an order online but no option for gift card so i called the * and automated system took my order and then prompted me for a credit card which i was not using so i just typed in the gift card * i was told they could not put the gift card through. I was then transferred to the store and put on the phone with a manager (a latin sounding man) who after telling him my issue and that i needed to give him the payment. He told me I cant help you and hung up on me.**I think you need to hire managers that can actually help your customers before you lose them.*I will not go back to this location

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman5864547
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 1019 others
0 customers following this

Timeline

GetHuman5864547 started working on this issue
Mar 19th 4:40pm