What Should I Do If I Was Overcharged by Chipotle?

In a nutshell: Chipotle is a successful restaurant known for its fast service and fresh ingredients. If you are a fan of their food but have been overcharged, you can handle the issue by visiting Chipotle.com, logging into your account, contacting support, reporting the issue, selecting "Online Order Issue," messaging Chipotle through the chatbot, choosing "Order Issues," specifying the platform used, entering order information, and submitting your query. If you need assistance, contact Chipotle customer support.

Jeff Whelpley is the editor / author responsible for this content.
Jan 11, 2024


Chipotle is a very successful restaurant with a long-standing reputation in a sector where most businesses fail. The company’s focus on fast service and fresh ingredients has boosted its popularity. If you love tacos, burritos, and salads prepared using classic cooking methods, you’ll most probably love their cooking. If you’ve been enjoying Chipotle’s services but faced an unfortunate incident of being overcharged, here’s how to handle it.

Go to Chipotle.com

The first step you should take is to visit the Chipotle website. The platform is accessible via a mobile device or a computer. You only require internet connectivity, and you’re good to go. Googling Chipotle.com will take you to the company homepage. From there, you can already get a glimpse of the delightful product offerings of the company.

What Should I Do If I Was Overcharged by Chipotle? (Step 1)

Log Into Your Account

Once you access the company homepage, the next step involves signing into your account. On the company homepage, click the sign-in button and log into your Chipotle account. Type in your email address, followed by your password, and click “Sign In.”

What Should I Do If I Was Overcharged by Chipotle? (Step 2)

Contact Support

After logging into your account, you need to access the Chipotle support page to report an overcharge on your account. Logging into your account opens up the account dashboard. Scroll to the lower section of the page and click “Contact Support.” This opens a new page with helpful resources to address client issues. The page begins with a priority on common questions. Open the “Contact Support” section by clicking the “Contact Support” option located to the right of the “Common Questions.”

What Should I Do If I Was Overcharged by Chipotle? (Step 3)

Report an Experience

Next, the Chipotle platform asks you about any issues you have. To report the overcharge issue, click “Tell Us About It.”

What Should I Do If I Was Overcharged by Chipotle? (Step 4)

Click “Online Order Issue”

Chipotle provides its products either in a restaurant or through an online delivery service. Suppose you’re overcharged while in a restaurant; you can ask to speak to anyone in charge and resolve the issue. For online orders, click “Online Order Issue.”

What Should I Do If I Was Overcharged by Chipotle? (Step 5)

Message Chipotle

Next, the system activates a chatbot on the right-hand side of the screen, where you can further explain your issue. The bot starts with a greeting and some information to inform you of its purpose. Click “Continue.” The bot informs you that the chat will be recorded and used according to the privacy policy. Click “I Agree, Start.”

What Should I Do If I Was Overcharged by Chipotle? (Step 6)

Click “Order Issues”

To start the support process, the support chatbot inquires about the issue you’re facing and presents various options to choose from. Click “Order Issues.”

What Should I Do If I Was Overcharged by Chipotle? (Step 7)

Choose the Platform Interface

Specify the platform that you used to make your order. You can use the Chipotle app, website, restaurant or food delivery apps. Click “Chipotle Website.”

What Should I Do If I Was Overcharged by Chipotle? (Step 8)

Enter the Order Information

To dive deeper into the matter, you must provide the order information. The bot provides you with a link to get started. You must provide the order confirmation number and email address and click “Next.” Follow the prompts and specify that you were overcharged for the order. After submitting your query, it’s investigated, and the applicable measures are taken. If you experience challenges completing the process, you can contact the Chipotle customer support team.

What Should I Do If I Was Overcharged by Chipotle? (Step 9)


Chipotle offers great services regarding mouth-watering meals and delivery to your home or office. The platform may sometimes encounter issues due to the large volume of users. If you experience an overcharge, follow the appropriate steps to contact customer support.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Should I Do If I Was Overcharged by Chipotle?

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