Need a refund on my order because you guys are closed and charged me

GetHuman-vi_ton's customer service issue with Chipotle Mexican Grill, Inc. from September 2018

6 views | 246 similar | 0 following
Help me with my issue
GetHuman-vi_ton's next move: talk to Chipotle Mexican Grill, Inc. again when they open.
Chipotle Mexican Grill, Inc.'s call center is closed now. We will send GetHuman-vi_ton a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-vi_ton's own words
Order and pick up ... I paid for an order for pickup got a confirmation that it will be ready. And I went to the location and it was closed. I need a refund and credit for this inconvenience. Why did you guys even place the order instead of saying that the location was unavailable? Why didn’t you guys say it was closed and why did you charge me and waste my time?
No one was here I was charged and the location is closed
I need a refund for my order and I would like to be compensated and an explanation for why you guys didn’t say that it was closed instead of charging me and making me drive all the way to the location.
I’ve been coming here for a long time and this has never happened before
I’ve called no answer. Worst experience ever.
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Chipotle Mexican Grill, Inc.

Online ordering
Customer service issue
Reported by GetHuman-vi_ton
Sep 15th, 2018 - 4 years ago
Seen by 6 customers so far
Similar issue to 246 others
0 customers following this
Items needed
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Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name


GetHuman-vi_ton started working on this issue
Sep 15th, 2018 6:48pm
GetHuman-vi_ton indicated the issue is not fixed yet.
Sep 15th, 2018 6:49pm
GetHuman-vi_ton shared this issue with others over email
Sep 15th, 2018 6:52pm