Tried to use the app and website using the SAME LOGIN IVE HAD AND USED FOR * YEARS. Ne...

GetHuman934621's customer service issue with Chipotle Mexican Grill, Inc. from July 2018

Help me with my issue
The issue in GetHuman934621's own words
Tried to use the app and website using the SAME LOGIN IVE HAD AND USED FOR * YEARS. Neither one will let me in. Tried to reset password thinking that might be the issue but CHIPOTLE website says it cannot find me. Then tried to create a new account with same information - won't let me do that either. Keep getting the same message ..." Please contact customer support" - but with NO INSTRUCTIONS ON HOW TO DO THAT ANYWHERE.**One of the worst customer experiences I've had. completely and utterly thoughtless. Do you know what UX is? Perhaps you should hire someone who does...
GetHuman934621 did not yet indicate what Chipotle Mexican Grill, Inc. should do to make this right.
I have an issue with Chipotle Mexican Grill, Inc. too
How GetHuman934621 fixed the problem
We are waiting for GetHuman934621 to fix the problem and share the solution with the rest of us customers.
Please help with my Chipotle Mexican Grill, Inc. issue
Do you have a customer issue as well?
We can help you get Chipotle Mexican Grill, Inc.'s attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman934621
Jul 31st, 2018 - 9 mons ago
I have an issue with Chipotle Mexican Grill, Inc. too
Fixed
Seen by 6 customers so far
Similar issue to 151 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name
Timeline
GetHuman934621 started working on this issue
Jul 31st, 2018 3:58pm
GetHuman934621 indicated the issue is not fixed yet.
Aug 1st, 2018 11:25am
GetHuman934621 indicated the issue is not fixed yet.
Aug 4th, 2018 4:26pm