I ordered two books from Chegg. When I was done with them (well before they were due...

GetHuman-gwennabe's Overcharge on Account issue with Chegg from January 2020

Help with my Chegg issue
The issue in GetHuman-gwennabe's own words
I ordered two books from Chegg. When I was done with them (well before they were due), I sent them both back in the same box. A couple of weeks later, I was charged a late fee ($*.**) on only ONE of the books, despite sending them in the same box, meaning if they received one, they received the other. I called and talked with a Chegg support person and they explained I was to be reimbursed my money in * business days. Yesterday was the fifth business day and I have yet to be reimbursed.

GetHuman-gwennabe did not yet indicate what Chegg should do to make this right.

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Chegg

Overcharge on Account issue
Reported by GetHuman-gwennabe
Jan 11th, 2020 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 2709 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account

Timeline

GetHuman-gwennabe started working on this issue
Jan 11th 9:13pm
GetHuman-gwennabe confirmed the issue is fixed. Hooray!
Jan 14th 9:25pm

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